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Facilitation is a skill crucial in guiding a meeting to make a decision or think of a solution without providing it. Our writer John A G Smith uses his experience to explain why learning Facilitation Skills is so much better than 'B.A. Ping Pong'?!
The Rules of B. A. Ping Pong
It’s a game that every Business Analyst has played. Many do not even have a name for it and, of those that do, it’s usually unrepeatable in polite company. I call it ‘B. A. Ping Pong’ … although maybe that should be ‘wiff waff’?
Image courtesy of Wikimedia
The rules are very simple and any Business Analyst can play. Here’s how it works:
“If I want the job done properly then I have to do it myself.”
How often have you heard that one … probably said by a manager, frustrated by the lack of expertise of some staff member?
Image courtesey of Wikimedia Commons
Why, you may wonder, has the worker not got the expertise? Why must the harassed manager carry so much of the burden?
Several years ago I was working for a major international financial organisation when they offered a Time Management course for senior executives. All agreed the course would probably be useful. But attendance was optional and when the day arrived only four, of over forty, of these senior people turned up. The reason? Go on, you know already, don’t you? Yes, they couldn’t spare the time to attend!
Why are staff at all levels – from the most junior to the most senior – so ‘time poor’ in today’s business environment?
Where, it appears, too many people seem to be taking on an inordinate workload … and not handling it well. Could it be that, to use a common modern phrase, rather than working harder they need to work smarter?
Congratulations you got the promotion, you are now a manager but what does this mean?
Everyone has the intention of being good at their job and with the correct training and support every manager old or new can be a great manager!
Image courtesey of Wikipedia
Join one of our Management Skills for New Managers and gain the skills to take you forward in your career.
The outsourcing of IT and other services is now common practise. Problems can arise when it is seen as a means to pass on responsibility for service management or IT service management.
Image -'Service' by Sascha Kohlmann
As with many technical subjects, a little storytelling makes concepts easier to understand, so we asked our expert John A.G. Smith takes a lighter look at the subject of ITIL Contracts, Services and Agreements.
Although most booking on to the popular Assertiveness and Confidence course are business clients, learning how to be assertive is beneficial in many everyday situations.
Assertiveness and Confidence are often confused with aggression or selfishness.
We asked our business consultant and story teller extraordinaire John A G Smith to weave a yarn to show the difference.
Image by Chris & Karen Highland