ITIL Intermediate Service Design Training

ITIL® Intermediate Training - Service Design

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What is ITIL® Intermediate Training - Service Design?

The ITIL® Intermediate Service Design training course is part of the ITIL Service Life Cycle stream, and will useful to delegates that wish to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Design Exam

The Service Design exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Design intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Course Objectives

Upon completion of this ITIL® Intermediate Service Design training course you will have knowledge of:

The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective
How all processes in ITIL Service Design interact with other Service Life Cycle Processes
The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
How to measure ITIL Service Design
Technology and implementation considerations surrounding ITIL Service Design
Challenges, Critical Success Factors and Risks associated to ITIL Service Design

Who is this course for?

Before attending this Service Design course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules:

Introduction to Service Design
Service Design Principles
Service Design Processes
Service Design technology related activities
Organizing for Service Design
Consideration of Technology
Implementation and improvement of Service Design

Keypoints

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accredited

Starting Price:£1975

Duration:3 Days

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Upcoming Dates

Virtual, UNITED KINGDOM

08 Sat

May 2021

11 Tue

May 2021

12 Wed

May 2021

15 Sat

May 2021

16 Sun

May 2021

19 Wed

May 2021

21 Fri

May 2021

22 Sat

May 2021

London, UNITED KINGDOM

10 Mon

May 2021

13 Thu

May 2021

17 Mon

May 2021

20 Thu

May 2021

24 Mon

May 2021

25 Tue

May 2021

27 Thu

May 2021

28 Fri

May 2021

Birmingham, UNITED KINGDOM

14 Fri

May 2021

07 Mon

Jun 2021

14 Mon

Jun 2021

21 Mon

Jun 2021

28 Mon

Jun 2021

02 Fri

Jul 2021

09 Fri

Jul 2021

14 Wed

Jul 2021

Manchester, UNITED KINGDOM

18 Tue

May 2021

04 Fri

Jun 2021

10 Thu

Jun 2021

11 Fri

Jun 2021

17 Thu

Jun 2021

24 Thu

Jun 2021

13 Tue

Jul 2021

06 Fri

Aug 2021

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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