For training call +44(0)1273 6222 72

Your basket is empty View Cart shopping cart

ITIL® Intermediate Training - Service Design

  1. / home
  2. itil-training

MAKE AN ENQUIRY Download Course Outline

What is ITIL® Intermediate Training - Service Design?

The ITIL® Intermediate Service Design training course is part of the ITIL Service Life Cycle stream, and will useful to delegates that wish to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Design Exam

The Service Design exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Design intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

 
 

Course Objectives

Upon completion of this ITIL® Intermediate Service Design training course you will have knowledge of:

  • The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective
  • How all processes in ITIL Service Design interact with other Service Life Cycle Processes
  • The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
  • The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
  • How to measure ITIL Service Design
  • Technology and implementation considerations surrounding ITIL Service Design
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Design

ITIL® Intermediate Training - Service Design Course Content

Modules:

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design technology related activities
  • Organizing for Service Design
  • Consideration of Technology
  • Implementation and improvement of Service Design

Booking

* Required

For in-company or private training please request a quote

 
 

Course Details

  1. Course Title

    ITIL® Intermediate Training - Service Design

  2. Duration

    3 Days

  3. Price Starting From

    £801.00 + VAT

Upcoming Dates

Aberdeen, UK

  1. 11 - 13 Nov 2019
  2. MORE DATES

Belfast, UK

  1. 09 - 11 Mar 2020
  2. MORE DATES

Birmingham, UK

  1. 07 - 09 Oct 2019
  2. MORE DATES

Bournemouth, UK

  1. 27 - 29 Aug 2019
  2. MORE DATES

Brighton, UK

  1. 02 - 04 Mar 2020
  2. MORE DATES

Bristol, UK

  1. 04 - 06 Nov 2019
  2. MORE DATES

Cambridge, UK

  1. 21 - 23 Oct 2019
  2. MORE DATES

Cardiff, UK

  1. 15 - 17 Jun 2020
  2. MORE DATES

Dublin, UK

  1. 09 - 11 Dec 2019
  2. MORE DATES

Edinburgh, UK

  1. 20 - 22 Jan 2020
  2. MORE DATES

Glasgow, UK

  1. 06 - 08 Jan 2020
  2. MORE DATES

Leeds, UK

  1. 23 - 25 Sep 2019
  2. MORE DATES

Liverpool, UK

  1. 28 - 30 Oct 2019
  2. MORE DATES

London, UK

  1. 25 - 27 Nov 2019
  2. MORE DATES

Manchester, UK

  1. 27 - 29 Aug 2019
  2. MORE DATES

Milton Keynes, UK

  1. 16 - 18 Sep 2019
  2. MORE DATES

Newcastle, UK

  1. 14 - 16 Oct 2019
  2. MORE DATES

Norwich, UK

  1. 30 Sep - 02 Oct 2019
  2. MORE DATES

Nottingham, UK

  1. 09 - 11 Sep 2019
  2. MORE DATES

Reading, UK

  1. 16 - 18 Dec 2019
  2. MORE DATES

Sheffield, UK

  1. 02 - 04 Sep 2019
  2. MORE DATES

Southampton, UK

  1. 20 - 22 Apr 2020
  2. MORE DATES

Virtual, UK

  1. 04 - 06 Sep 2019
  2. MORE DATES

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

Before attending this Service Design course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Related Courses