ITIL Intermediate Service Design Training

ITIL® Intermediate Training - Service Design

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What is ITIL® Intermediate Training - Service Design?

The ITIL® Intermediate Service Design training course is part of the ITIL Service Life Cycle stream, and will useful to delegates that wish to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Design Exam

The Service Design exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Design intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Course Objectives

Upon completion of this ITIL® Intermediate Service Design training course you will have knowledge of:

The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective
How all processes in ITIL Service Design interact with other Service Life Cycle Processes
The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
How to measure ITIL Service Design
Technology and implementation considerations surrounding ITIL Service Design
Challenges, Critical Success Factors and Risks associated to ITIL Service Design

Who is this course for?

Before attending this Service Design course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules:

Introduction to Service Design
Service Design Principles
Service Design Processes
Service Design technology related activities
Organizing for Service Design
Consideration of Technology
Implementation and improvement of Service Design

Keypoints

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Starting Price:£1645

Duration:3 Days

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Upcoming Dates

London, UNITED KINGDOM

30 Mon

May 2022

02 Thu

Jun 2022

06 Mon

Jun 2022

09 Thu

Jun 2022

13 Mon

Jun 2022

16 Thu

Jun 2022

20 Mon

Jun 2022

21 Tue

Jun 2022

Virtual, UNITED KINGDOM

31 Tue

May 2022

01 Wed

Jun 2022

03 Fri

Jun 2022

04 Sat

Jun 2022

07 Tue

Jun 2022

08 Wed

Jun 2022

10 Fri

Jun 2022

11 Sat

Jun 2022

Birmingham, UNITED KINGDOM

01 Fri

Jul 2022

13 Wed

Jul 2022

26 Fri

Aug 2022

09 Fri

Sep 2022

04 Fri

Nov 2022

14 Wed

Dec 2022

Manchester, UNITED KINGDOM

12 Tue

Jul 2022

01 Thu

Dec 2022

02 Fri

Dec 2022

08 Thu

Dec 2022

15 Thu

Dec 2022

22 Thu

Dec 2022

29 Thu

Dec 2022

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

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With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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