ITIL Intermediate Release, Control & Validation Training

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ITIL® Intermediate Training - Release, Control & Validation

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What is ITIL® Intermediate Training - Release, Control & Validation training?

The ITIL® Intermediate Release, Control and Validation training course is part of the ITIL Service Capability stream, and will be beneficial to delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Release, Control and Validation Exam

The Release, Control and Validation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Release, Control & Validation training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

 
 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 


Course Objectives

Upon completion of this Release, Control & Validation training course you will have knowledge of:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfilment and evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks

ITIL® Intermediate Training - Release, Control & Validation Course Content

Modules:

  • Introduction to Release, Control and Validation (RCV)
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing (SVT)
  • Release and Deployment Management
  • Request Fulfilment
  • Evaluation
  • Knowledge Management
  • Release, Control and Validation Roles and Responsibilities
  • Technology and Implementation Considerations

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Booking

* Required

For in-company or private training please request a quote

 
 

Course Details

  1. Course Title

    ITIL® Intermediate Training - Release, Control & Validation

  2. Duration

    5 Days

  3. Price Starting From

    £1,160.00 + VAT

Upcoming Dates

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

Before attending this Release, Control and Validation training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

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