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Telephone Sales Training

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This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.

Telephone sales can be one of the most powerful selling tools at your disposal when done correctly, and so learning how to make the most of the process can have a huge positive impact on profits.

We can run this course according to your needs, here at our Brighton premises or at your own venue, and the content can be tailored to meet your requirements.

Call us now on +44 (0)1273 622272 to book or discuss the options available.

Course Objectives

At the end of the Telephone Sales training course, delegates will know:

  • The principles of selling over the telephone, 
  • The structure of the call cycle and relate customer needs to their products and services 
  • The process of effective questioning, listening and identifying buying needs and criteria.

 

Who is this course for?

Perfect for new recruits or experienced salespeople aiming to improve performance to increase sales.

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  • The Definition of Selling
  • Glossary of Sales Terminology
  • Skill knowledge and attitude
  • Converting enquiries into sales

Incoming calls

  • Buying Signals

Finding the MAN

  • Who are we trying to sell to?

The Sales Cycle

The A I D A Sales Structure

  • Attention
  • Interest
  • Desire
  • Action

Features, Advantages and Benefits (F.A.B.)

  • What is a Feature?
  • What is a Product Advantage?

Express the feature, explain the advantage and deliver the sales benefit.

Questioning Skills - When and how to use:

  • Hypothetical
  • Leading
  • Reflective
  • Specific or Probing
  • Closed or Open

Situation Questions

  • Problem Questions
  • Explicit Needs
  • Implied Needs

Listening Skills – Are You a Good Listener?

  • Closing Techniques
  • The Alternative Close
  • The Assumptive Close
  • The Summary Close

Reasons for Low Feedback

Objection Handling

  • Listen
  • Specify
  • Question
  • Answer
  • Confirm
  • Close

Hidden Objections

  • Confidence
  • Defensiveness

Four More Techniques for Handling Objections

  • Feel, Felt, Found
  • Agreement
  • You’re right, however...

Managing Sales Time

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Keypoints

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Starting Price:£545

Duration:1 Day

Telephone Sales Training Calendar

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Keypoints

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Starting Price:£545

Duration:1 Day

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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Buxton, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Corby, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Derby, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Hinckley, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Leicester, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Lincoln, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

11 Feb 2022

£895
enquire Enquire Now catalogue Book Now

Telephone Sales Training

Best Selling Course in UNITED KINGDOM

flag

Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Feb 2022

£895
enquire Enquire Now catalogue Book Now

Telephone Sales Training

Best Selling Course in UNITED KINGDOM

flag

Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

11 Mar 2022

£895
enquire Enquire Now catalogue Book Now

Telephone Sales Training

Best Selling Course in UNITED KINGDOM

flag

Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£895
enquire Enquire Now catalogue Book Now

Telephone Sales Training

Best Selling Course in UNITED KINGDOM

flag

Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

8 Apr 2022

£895
enquire Enquire Now catalogue Book Now

Telephone Sales Training

Best Selling Course in UNITED KINGDOM

flag

Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

22 Apr 2022

£895
enquire Enquire Now catalogue Book Now

Telephone Sales Training

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Your Online (Telephone Sales Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

Enroll Now for Our Online Course

£545

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Upcoming Dates

Virtual, UNITED KINGDOM

29 Sat
Jan 2022
02 Wed
Feb 2022
04 Fri
Feb 2022
05 Sat
Feb 2022
06 Sun
Feb 2022
07 Mon
Feb 2022
08 Tue
Feb 2022
09 Wed
Feb 2022

London, UNITED KINGDOM

31 Mon
Jan 2022
01 Tue
Feb 2022
01 Tue
Mar 2022
02 Wed
Mar 2022
03 Thu
Mar 2022
07 Mon
Mar 2022
10 Thu
Mar 2022
11 Fri
Mar 2022

Manchester, UNITED KINGDOM

03 Thu
Feb 2022
10 Thu
Feb 2022
11 Fri
Feb 2022
17 Thu
Feb 2022
24 Thu
Feb 2022
09 Wed
Mar 2022
15 Tue
Mar 2022
08 Fri
Apr 2022

Birmingham, UNITED KINGDOM

04 Fri
Mar 2022
25 Fri
Mar 2022
30 Wed
Mar 2022
02 Mon
May 2022
01 Fri
Jul 2022
13 Wed
Jul 2022
26 Fri
Aug 2022
09 Fri
Sep 2022

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

inhouse In-House Training

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