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Telephone Sales Training

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This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.

Telephone sales can be one of the most powerful selling tools at your disposal when done correctly, and so learning how to make the most of the process can have a huge positive impact on profits.

We can run this course according to your needs, here at our Brighton premises or at your own venue, and the content can be tailored to meet your requirements.

Call us now on +44 (0)1273 622272 to book or discuss the options available.

Course Objectives

At the end of the Telephone Sales training course, delegates will know:

  • The principles of selling over the telephone, 
  • The structure of the call cycle and relate customer needs to their products and services 
  • The process of effective questioning, listening and identifying buying needs and criteria.

 

Who is this course for?

Perfect for new recruits or experienced salespeople aiming to improve performance to increase sales.

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  • The Definition of Selling
  • Glossary of Sales Terminology
  • Skill knowledge and attitude
  • Converting enquiries into sales

Incoming calls

  • Buying Signals

Finding the MAN

  • Who are we trying to sell to?

The Sales Cycle

The A I D A Sales Structure

  • Attention
  • Interest
  • Desire
  • Action

Features, Advantages and Benefits (F.A.B.)

  • What is a Feature?
  • What is a Product Advantage?

Express the feature, explain the advantage and deliver the sales benefit.

Questioning Skills - When and how to use:

  • Hypothetical
  • Leading
  • Reflective
  • Specific or Probing
  • Closed or Open

Situation Questions

  • Problem Questions
  • Explicit Needs
  • Implied Needs

Listening Skills – Are You a Good Listener?

  • Closing Techniques
  • The Alternative Close
  • The Assumptive Close
  • The Summary Close

Reasons for Low Feedback

Objection Handling

  • Listen
  • Specify
  • Question
  • Answer
  • Confirm
  • Close

Hidden Objections

  • Confidence
  • Defensiveness

Four More Techniques for Handling Objections

  • Feel, Felt, Found
  • Agreement
  • You’re right, however...

Managing Sales Time

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Keypoints

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Starting Price:£1095

Duration:1 Day

Telephone Sales Training Calendar

Filters

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Keypoints

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Starting Price:£1095

Duration:1 Day

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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Buxton, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£2195
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Corby, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£2195
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Derby, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£2195
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Hinckley, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£2195
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Leicester, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£2195
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Lincoln, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£2195
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

12 Nov 2021

£795
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Telephone Sales Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

10 Dec 2021

£795
enquire Enquire Now catalogue Book Now

Telephone Sales Training

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Your Online (Telephone Sales Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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£1095

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Upcoming Dates

Virtual, UNITED KINGDOM

18 Mon
Oct 2021
19 Tue
Oct 2021
20 Wed
Oct 2021
22 Fri
Oct 2021
23 Sat
Oct 2021
25 Mon
Oct 2021
26 Tue
Oct 2021
27 Wed
Oct 2021

Manchester, UNITED KINGDOM

21 Thu
Oct 2021
28 Thu
Oct 2021
09 Tue
Nov 2021
10 Wed
Nov 2021

London, UNITED KINGDOM

03 Wed
Nov 2021
04 Thu
Nov 2021
08 Mon
Nov 2021
11 Thu
Nov 2021
12 Fri
Nov 2021
15 Mon
Nov 2021
16 Tue
Nov 2021
18 Thu
Nov 2021

Birmingham, UNITED KINGDOM

05 Fri
Nov 2021
23 Tue
Nov 2021

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

inhouse In-House Training

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Get an excellent experience with our qualified instructors.

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Acquire skills and achieve your career goals.

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

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Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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