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Call Centre Management Training

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Managing a call centre effectively is as much of an art as it is a skill. This Foundation Call Centre Management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.

We look at how to keep your team motivated, well trained and able to contribute towards the success of the overall operation. We review the effective running of this key department within a customer focused environment while both providing quality service and increasing revenue.

We run this Management training course privately for your business at a location and on dates to suit you. Please call +44 (0)1273 622272 to discuss your needs.

Course Objectives

At the end of this Call Centre Management training course delegates will be able to demonstrate a better understanding of how to:

  • Plan an effective use of resources within a call centre
  • Use busy times and quiet times to achieve best performance
  • Develop and motivate a call centre team
  • Get the most out of call monitoring technology and prepare effective management reports
  • React to and plan for operational bottlenecks
  • Give meaningful feedback to call-centre agents and set achievable goals and targets
  • Provide effective support and develop the management skills of Team Leaders, Lead Agents and Supervisors

Who is this course for?

Delegates should be a Manager or Prospective Manager, Supervisor or Lead Agent within a Telephone sales or Call Centre Environment.

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  • Plan and manage call-centre resources
  • Establish and meeting performance objectives
  • Understand Call Waiting standards and customer expectations
  • Using "Downtime" and outgoing call management
  • Quality service and integrity
  • React to and plan for operational bottlenecks
  • Providing feedback and encourage and reward commitment
  • Evaluating call handling in terms of sales and customer care training
  • Provide effective support and develop the management skills of Team Leaders, Lead Agents and Supervisors
  • Do’s and Don'ts
  • Review and Questions
  • Action Plan
quote Show More

Keypoints

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Starting Price:£1095

Duration:1 Day

Call Centre Management Training Calendar

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Starting Price:£1095

Duration:1 Day

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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Buxton, UNITED KINGDOM

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Duration : 1 Day

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24 Sep 2021

£2195
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Corby, UNITED KINGDOM

duration

Duration : 1 Day

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24 Sep 2021

£2195
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Derby, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Sep 2021

£2195
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Hinckley, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Sep 2021

£2195
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Leicester, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Sep 2021

£2195
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Lincoln, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Sep 2021

£2195
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

13 Aug 2021

£795
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

10 Sep 2021

£795
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

8 Oct 2021

£795
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

12 Nov 2021

£795
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

10 Dec 2021

£795
enquire Enquire Now catalogue Book Now

Call Centre Management Training

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Your Online (Call Centre Management Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Upcoming Dates

Birmingham, UNITED KINGDOM

02 Mon
Aug 2021
09 Mon
Aug 2021
16 Mon
Aug 2021
23 Mon
Aug 2021
10 Fri
Sep 2021
05 Fri
Nov 2021
23 Tue
Nov 2021

Virtual, UNITED KINGDOM

03 Tue
Aug 2021
05 Thu
Aug 2021
07 Sat
Aug 2021
08 Sun
Aug 2021
10 Tue
Aug 2021
11 Wed
Aug 2021
12 Thu
Aug 2021
13 Fri
Aug 2021

London, UNITED KINGDOM

04 Wed
Aug 2021
20 Fri
Aug 2021
03 Fri
Sep 2021
06 Mon
Sep 2021
08 Wed
Sep 2021
09 Thu
Sep 2021
13 Mon
Sep 2021
14 Tue
Sep 2021

Manchester, UNITED KINGDOM

06 Fri
Aug 2021
07 Thu
Oct 2021
14 Thu
Oct 2021
15 Fri
Oct 2021
21 Thu
Oct 2021
28 Thu
Oct 2021
09 Tue
Nov 2021
10 Wed
Nov 2021

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

inhouse In-House Training

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

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With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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