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Call Centre Management Training

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Managing a call centre effectively is as much of an art as it is a skill. This Foundation Call Centre Management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.

We look at how to keep your team motivated, well trained and able to contribute towards the success of the overall operation. We review the effective running of this key department within a customer focused environment while both providing quality service and increasing revenue.

We run this Management training course privately for your business at a location and on dates to suit you. Please call +44 (0)1273 622272 to discuss your needs.

Course Objectives

At the end of this Call Centre Management training course delegates will be able to demonstrate a better understanding of how to:

  • Plan an effective use of resources within a call centre
  • Use busy times and quiet times to achieve best performance
  • Develop and motivate a call centre team
  • Get the most out of call monitoring technology and prepare effective management reports
  • React to and plan for operational bottlenecks
  • Give meaningful feedback to call-centre agents and set achievable goals and targets
  • Provide effective support and develop the management skills of Team Leaders, Lead Agents and Supervisors

Who is this course for?

Delegates should be a Manager or Prospective Manager, Supervisor or Lead Agent within a Telephone sales or Call Centre Environment.

quote Show More
  • Plan and manage call-centre resources
  • Establish and meeting performance objectives
  • Understand Call Waiting standards and customer expectations
  • Using "Downtime" and outgoing call management
  • Quality service and integrity
  • React to and plan for operational bottlenecks
  • Providing feedback and encourage and reward commitment
  • Evaluating call handling in terms of sales and customer care training
  • Provide effective support and develop the management skills of Team Leaders, Lead Agents and Supervisors
  • Do’s and Don'ts
  • Review and Questions
  • Action Plan
quote Show More

Keypoints

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Starting Price:£545

Duration:1 Day

Call Centre Management Training Calendar

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Starting Price:£545

Duration:1 Day

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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Buxton, UNITED KINGDOM

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Duration : 1 Day

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25 Mar 2022

£2995
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Corby, UNITED KINGDOM

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Duration : 1 Day

dates

25 Mar 2022

£2995
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Derby, UNITED KINGDOM

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Duration : 1 Day

dates

25 Mar 2022

£2995
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Hinckley, UNITED KINGDOM

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Duration : 1 Day

dates

25 Mar 2022

£2995
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Leicester, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Lincoln, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£2995
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

11 Feb 2022

£895
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Feb 2022

£895
enquire Enquire Now catalogue Book Now

Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

11 Mar 2022

£895
enquire Enquire Now catalogue Book Now

Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

25 Mar 2022

£895
enquire Enquire Now catalogue Book Now

Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

8 Apr 2022

£895
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Call Centre Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

22 Apr 2022

£895
enquire Enquire Now catalogue Book Now

Call Centre Management Training

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Your Online (Call Centre Management Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Upcoming Dates

Virtual, UNITED KINGDOM

29 Sat
Jan 2022
02 Wed
Feb 2022
04 Fri
Feb 2022
05 Sat
Feb 2022
06 Sun
Feb 2022
07 Mon
Feb 2022
08 Tue
Feb 2022
09 Wed
Feb 2022

London, UNITED KINGDOM

31 Mon
Jan 2022
01 Tue
Feb 2022
01 Tue
Mar 2022
02 Wed
Mar 2022
03 Thu
Mar 2022
07 Mon
Mar 2022
10 Thu
Mar 2022
11 Fri
Mar 2022

Manchester, UNITED KINGDOM

03 Thu
Feb 2022
10 Thu
Feb 2022
11 Fri
Feb 2022
17 Thu
Feb 2022
24 Thu
Feb 2022
09 Wed
Mar 2022
15 Tue
Mar 2022
08 Fri
Apr 2022

Birmingham, UNITED KINGDOM

04 Fri
Mar 2022
25 Fri
Mar 2022
30 Wed
Mar 2022
02 Mon
May 2022
01 Fri
Jul 2022
13 Wed
Jul 2022
26 Fri
Aug 2022
09 Fri
Sep 2022

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

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Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

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Tesco PLC

Imperial College London

Imperial College London

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