Managing a call centre effectively is as much of an art as it is a skill. This Foundation Call Centre Management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.
We look at how to keep your team motivated, well trained and able to contribute towards the success of the overall operation. We review the effective running of this key department within a customer focused environment while both providing quality service and increasing revenue.
We run this Management training course privately for your business at a location and on dates to suit you. Please call +44 (0)1273 622272 to discuss your needs.
At the end of this Call Centre Management training course delegates will be able to demonstrate a better understanding of how to:
For in-company or private training please request a quote
Call Centre Management Training
Price Starting From
£1,895.00 + VAT
This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.
Delegates should be a Manager or Prospective Manager, Supervisor or Lead Agent within a Telephone sales or Call Centre Environment.
ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.