The ITIL® Intermediate Service Offerings and Agreements training course is part of the ITIL Service Capability stream and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
The Service Offerings and Agreements exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.
Before attending this course you must hold a valid ITIL Foundation Certificate.
Upon completion of this ITIL® Intermediate Service Offerings & Agreements training course you will have knowledge of:
For in-company or private training please request a quote
ITIL® Intermediate Training - Service Offerings & Agreements
Price Starting From
£1,369.00 + VAT
This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.
Before attending this Service Offerings and Agreements training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.