What is ITIL® Intermediate Training - Service Offerings & Agreements training?

The ITIL® Intermediate Service Offerings and Agreements training course is part of the ITIL Service Capability stream and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Service Offerings & Agreements Exam

The Service Offerings and Agreements exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Offerings & Agreements training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

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Course Objectives

Upon completion of this ITIL® Intermediate Service Offerings & Agreements training course you will have knowledge of:

• The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
• The importance of ITIL Service Offerings and Agreements while providing service
• How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
• The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
• How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
• How to measure ITIL Service Offerings and Agreements
• The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
• Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
• Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements