ITIL® Intermediate Training - Service Offerings & Agreements

What is ITIL® Intermediate Training - Service Offerings & Agreements training?

The ITIL® Intermediate Service Offerings and Agreements training course is part of the ITIL Service Capability stream and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Service Offerings & Agreements Exam

The Service Offerings and Agreements exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Offerings & Agreements training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

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Course Objectives

Upon completion of this ITIL® Intermediate Service Offerings & Agreements training course you will have knowledge of:

  • The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
  • The importance of ITIL Service Offerings and Agreements while providing service
  • How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
  • The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
  • How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
  • How to measure ITIL Service Offerings and Agreements
  • The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
  • Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements

Who is this course for?

Before attending this Service Offerings and Agreements training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules

  • Introduction to Service Offerings and Agreements
  • Service Portfolio Management
  • Service Catalogue Management
  • Service Level Management
  • Demand Management
  • Supplier Management
  • Financial Management
  • Business Relationship Manager
  • Service Offerings and Agreement Roles and Responsibilities
  • Technology and Implementation Considerations

Keypoints

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Starting Price:£1975

Duration:5 Days

ITIL® Intermediate Training - Service Offerings & Agreements Calendar

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Keypoints

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Starting Price:£1975

Duration:5 Days

ITIL® Intermediate Training - Service Offerings & Agreements

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Please reach us at+441273622272 or info@siliconbeachtraining.co.uk or for more information about the schedule

ITIL® Intermediate Training - Service Offerings & Agreements

Sorry! Our team is updating this schedule!


----- OR -------

Please reach us at+441273622272 or info@siliconbeachtraining.co.uk or for more information about the schedule

ITIL® Intermediate Training - Service Offerings & Agreements

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Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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