Sales and Customer Service Courses

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This one day Customer Experience for Managers training course addresses why the Customer Experience is crucial and assists delegates wishing to build the business case, and develop and execute a Customer Experience strategy. The training course also provides an outline of simple Customer Experience tools and techniques.

This Customer Service Excellence training course provides delegates with a solid grounding in the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.

Learn how to grow your sales volumes and Key Account business quickly and effectively. This 2-day Key Account Management training course delivers step-by-step strategies for getting the attention of decision makers and start winning more business now!

This Sales & Marketing training course is designed to help those working in sales and marketing to identify, recruit and retain the perfect customer.

This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.

Whether you are a new recruit or an experienced salesperson, the aim of this sales training course is to improve your performance to increase sales.

In fiercely competitive markets where products and services are similar, putting the customer first is a sensible strategy for building the business. This Customer Relationship Management training course is very participative and gets delegates to address CRM issues in a practical way that clarifies the relationship between customer care and overall business strategy.

This Sales Management training course ensures that Sales Management is approached with a clear and necessary balance between achieving business objectives and maintaining a motivated and committed sales team.