Customer Service Excellence Training

Customer Service Excellence Training

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What is Customer Service Excellence Training?

This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.

Use the tools and techniques taught on this sales training course to improve your customer service and retain clients and boost business. Personal recommendations account for a huge amount of new business in any sector and the easiest way to gain recommendations is by going the extra mile for your customers.

Our Customer Service Excellence training course is taught privately and so can be tailored to your specific business objectives. Call us on +44 (0)1273 622272 to discuss your requirements.

Course Objectives

After this customer service training course, delegates will be able to:

Recognise what 'customer service excellence' really means - to you and your customers
Understand the logic behind spending more on valuable customers, rather than "one-size-fits-all" marketing
Understand and shape the role of each employee in the customer value chain
Identify 'best practice' in managing different customer situations, including complaints
Motivate and maintain morale in front-line customer service staff and teams
Integrate all aspects of your organisation to manage and exceed customer expectations
Develop, motivate and inspire customer-value staff to deliver high quality consistently
Measure and assess how well customer service standards and objectives are being achieved
Overcome internal communication barriers
Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards

Who is this course for?

Managers, team leaders and team members who want to provide 'the best' customer service they can, using tools and techniques used by customer service experts.

Self-assessment of customer service
Understanding your customers
Following the customer journey
Defining service excellence
The value of service standards
Capturing the voice of the customer
Excellence in customer relations
Practising service excellence leadership.
Designing employee engagement approaches

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Starting Price:£325

Duration:1 Day

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Upcoming Dates

Virtual, UNITED KINGDOM

18 Mon

Oct 2021

19 Tue

Oct 2021

20 Wed

Oct 2021

22 Fri

Oct 2021

23 Sat

Oct 2021

25 Mon

Oct 2021

26 Tue

Oct 2021

27 Wed

Oct 2021

Manchester, UNITED KINGDOM

21 Thu

Oct 2021

28 Thu

Oct 2021

09 Tue

Nov 2021

10 Wed

Nov 2021

London, UNITED KINGDOM

03 Wed

Nov 2021

04 Thu

Nov 2021

08 Mon

Nov 2021

11 Thu

Nov 2021

12 Fri

Nov 2021

15 Mon

Nov 2021

16 Tue

Nov 2021

18 Thu

Nov 2021

Birmingham, UNITED KINGDOM

05 Fri

Nov 2021

23 Tue

Nov 2021

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

Leading Path to Success

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Find a course and let us know how you would like to learn.

Step 1

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Select your preferred method of training for the course.

Step 2

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Confirm your seats.

Step 3

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Get an excellent experience with our qualified instructors.

Step 4

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Acquire skills and achieve your career goals.

Step 5

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Some Facts Worth Shouting About

To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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