Customer Experience for Managers Training

What is Customer Experience for Managers Training?

Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention, profitability and growth.

This one day Customer Experience for Managers training course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The training course also provides an outline of simple customer experience tools and techniques.

Organisations invest heavily to develop and deliver quality product and services but too often ignore the overall experience provided to the customer. How the customer feels about their experience is critical to customer's purchasing and loyalty decisions. Delivering a valued experience therefore can drive customer growth, profitability and loyalty, hence the need for sales and customer service training courses.

The training course provides an understanding of how customer experience differs from customer service. It provides a practical understanding of the value and case for the development and delivery of a customer experience strategy. The course also provides a practical understanding of how to design and deliver a strategy and how it can drive customer growth, profitability, and loyalty.

By the end of the training course directors and managers will be able to put together a compelling business case for a Customer Experience programme and understand at least in principal how to deliver it.


Course Objectives

By the end of this Customer Experience for Managers training course, you will learn how to:

  • Build the business case for customer experience investment
  • Assess your organisation’s customer experience
  • Develop a customer experience strategy
  • Design a customer experience programme to deliver the strategy
  • Develop your organisation’s customer experience culture.

Who is this course for?

This Customer Experience for Managers training course is for directors, managers and supervisors who want to know more about developing and implementing a customer experience improvement programme in their organisation.

Introduction

  • What is customer experience about and why it is important?
  • How customer experience differs from customer service?
  • How customer experience drives growth, profitability, and loyalty
  • Customer experience in B2B and B2C

Assessing Customer Experiences

  • Live customer experiences
  • Live experience review
  • The importance of emotions

The Business Case For Customer Experience

  • Constructing your business case
  • Outline case studies
  • Selling your business case
  • Using and presenting customer research

A Practical Approach To Strategy Development & KPIs

  • Researching for your strategy
  • Constructing your strategy
  • Examples of strategies
  • How to use & communicate your strategy
  • Developing KPIs to support your strategy

Customer Experience Tools and Techniques

  • Customer experience research
  • Walking the customer experience
  • Assessing the customer experience
  • Identifying and assessing opportunities for improvement
  • Designing customer experience
  • Designing emotional experiences
  • Implementing & embedding change

Building A Customer Experience Culture

  • Framework for a customer experience culture Alignment
  • Building continuous improvement

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Starting Price:£325

Duration:1 Day

Customer Experience for Managers Training Calendar

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Starting Price:£325

Duration:1 Day

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Southampton, UNITED KINGDOM

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Duration : 1 Day

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24 Dec 2021

£995

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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London, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£995

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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London, UNITED KINGDOM

duration

Duration : 1 Day

dates

10 Dec 2021

£995

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Bristol, UNITED KINGDOM

duration

Duration : 1 Day

dates

22 Oct 2021

£995

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Bristol, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Dec 2021

£995

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Birmingham, UNITED KINGDOM

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Duration : 1 Day

dates

26 Nov 2021

£995

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

22 Oct 2021

£495

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£495

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

19 Nov 2021

£495

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

3 Dec 2021

£495

Customer Experience for Managers Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

17 Dec 2021

£495

Customer Experience for Managers Training

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6 Months Access - £109
1 Year Access - £164

Your Online (Customer Experience for Managers Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

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With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

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Tesco PLC

Imperial College London

Imperial College London

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