ITIL Intermediate Continual Service Improvement Training

ITIL® Intermediate Training - Continual Service Improvement

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What is ITIL® Intermediate Training - Continual Service Improvement?

The Continual Service Improvement training course is part of the ITIL® Service Life Cycle stream, and will be of useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Continual Service Improvement Exam

The Continual Service Improvement exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Who is ITIL® Intermediate Training - Continual Service Improvement intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

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Course Objectives

Upon completion of this ITIL® Intermediate Continual Service Improvement course you will be able to:

Understand the importance of Service Management as a Practice
Understand CSI Principles and Processes
Carry out common CSI activities
Organise CSI effectively
Recognise CSI functions and technology-related activities
Understand how to implement CSI
Understand and analyse challenges, Critical Success Factors and risks related to CSI

Who is this course for?

Anyone who has gained the ITIL® Foundation certificate and wants to continue their learning & anyone who requires an understanding of the Planning, Protection and Optimisation processes.

Modules:

Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Organization for Continual Service Improvement
Technology for Continual Service Improvement
Implementing Continual Service Improvement
Critical Success Factors and Risks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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accredited

Starting Price:£1975

Duration:3 Days

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Upcoming Dates

Birmingham, UNITED KINGDOM

14 Fri

May 2021

07 Mon

Jun 2021

14 Mon

Jun 2021

21 Mon

Jun 2021

28 Mon

Jun 2021

02 Fri

Jul 2021

09 Fri

Jul 2021

14 Wed

Jul 2021

Virtual, UNITED KINGDOM

15 Sat

May 2021

16 Sun

May 2021

19 Wed

May 2021

21 Fri

May 2021

22 Sat

May 2021

26 Wed

May 2021

29 Sat

May 2021

30 Sun

May 2021

London, UNITED KINGDOM

17 Mon

May 2021

20 Thu

May 2021

24 Mon

May 2021

25 Tue

May 2021

27 Thu

May 2021

28 Fri

May 2021

02 Wed

Jun 2021

09 Wed

Jun 2021

Manchester, UNITED KINGDOM

18 Tue

May 2021

04 Fri

Jun 2021

10 Thu

Jun 2021

11 Fri

Jun 2021

17 Thu

Jun 2021

24 Thu

Jun 2021

13 Tue

Jul 2021

06 Fri

Aug 2021

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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