For training call +44(0)1273 6222 72
For training call +44(0)1273 6222 72
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The Continual Service Improvement training course is part of the ITIL® Service Life Cycle stream, and will be of useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
The Continual Service Improvement exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Before attending this course you must hold a valid ITIL Foundation Certificate.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Upon completion of this ITIL® Intermediate Continual Service Improvement course you will be able to:
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Title
ITIL® Intermediate Training - Continual Service Improvement
Duration
3 Days
Price Starting From
£801.00 + VAT
This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.
We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.
Anyone who has gained the ITIL® Foundation certificate and wants to continue their learning & anyone who requires an understanding of the Planning, Protection and Optimisation processes.
