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Business Process Management Training

It was great to have a tutor with a lot of practical experience on the subject. The mix of theory and practical work was very interesting.

Pamela Vicelja - Vattenfall Research & Development AB

MAKE AN ENQUIRY Download Course Outline

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders.

The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business purpose.

But our business processes already work!

For many organisations, improving business processes is something which is always on the "things we'll get round to list" - where the prevailing attitude is "well, they work OK at the moment" or "we've always done things like this".

That's all very well, and your processes may well work 'OK' - but if you're not looking to continually improve the way you work and your competitors are, you're actually moving backwards.

By identifying your business' overall objectives and continually reviewing, mapping and improving your processes to ensure that they are contributing to your goals (and in a way that makes the best use of your resources) - you will be able to stay competitive.

We also provide in-company Business Process Management courses. Call +44 (0)1273 622272 to discuss.

Course Objectives

This intensive one-day Business Process Management course focuses on the essential skills business people require to analyse and redesign their processes.

  • Develop a business process strategy to meet stakeholder needs.
  • Analyse, improve, design and develop processes to meet stakeholder needs.
  • Align technology, organisation, and facilities with the business process strategy and design
  • Apply their knowledge to manage process projects effectively.
  • Identify, clarify and manage business benefits arising from process change

Business Process Management Training Course Content

Understanding The Terms

  • Introduction to Process
  • Key Terms in Business Process Mapping

The Steps of Business Process Mapping

  • The Steps for Effective Process Mapping
  • 'As is' and 'to be' Processes

Mapping a Business Activity

  • Defining the Start, End and Purpose of a Business Activity
  • Defining the Key Elements – Tasks, Decisions, Inputs and Outputs
  • Business Activity Definition Forms
  • Part 1: Case study
  • Mapping Methods – Brown Paper Analysis
  • Part 2: Case Study
  • Using the Mapping Symbols
  • Part 3: Case Study

The Detail Behind the Processes

  • Workshop Facilitation Skills
  • Titles and Numbering
  • Recording the Key Information – Tasks, Decisions, Inputs, Outputs, Constraints and Dependencies
  • Process Definition Forms
  • Part 4: Case Study

Assigning Control and Responsibilities

  • Working Out Who Does What
  • Using Swim Lanes in Process Maps
  • Part 5: Case Study

Process Analysis

  • Finding Problems, Bottlenecks and Inefficiencies
  • Part 6: Case Study

Creating 'to be' Processes

  • Reasons for Change
  • Changing Processes
  • Part 7: Case Study


* Required

For in-company or private training please request a quote

There are no scheduled dates for this course.

Total price (excluding any discounts and offers)
£995.00 ex VAT
£1,194.00 Inc VAT

Course Details

  1. Course Title

    Business Process Management Training

  2. Duration

    1 Day

  3. Price Starting From

    £995.00 + VAT

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

This course is recommended for business and IT executives, managers, project managers and team managers who will be involved in analysing and redesigning their business processes.

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