Business Process Management Training

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders.

The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business purpose.

But our business processes already work!

For many organisations, improving business processes is something which is always on the "things we'll get round to list" - where the prevailing attitude is "well, they work OK at the moment" or "we've always done things like this".

That's all very well, and your processes may well work 'OK' - but if you're not looking to continually improve the way you work and your competitors are, you're actually moving backwards.

By identifying your business' overall objectives and continually reviewing, mapping and improving your processes to ensure that they are contributing to your goals (and in a way that makes the best use of your resources) - you will be able to stay competitive.

We also provide in-company Business Process Management courses. Call +44 (0)1273 622272 to discuss.

Course Objectives

This intensive one-day Business Process Management course focuses on the essential skills business people require to analyse and redesign their processes.

  • Develop a business process strategy to meet stakeholder needs.
  • Analyse, improve, design and develop processes to meet stakeholder needs.
  • Align technology, organisation, and facilities with the business process strategy and design
  • Apply their knowledge to manage process projects effectively.
  • Identify, clarify and manage business benefits arising from process change

Who is this course for?

This course is recommended for business and IT executives, managers, project managers and team managers who will be involved in analysing and redesigning their business processes.

Understanding The Terms

  • Introduction to Process
  • Key Terms in Business Process Mapping

The Steps of Business Process Mapping

  • The Steps for Effective Process Mapping
  • 'As is' and 'to be' Processes

Mapping a Business Activity

  • Defining the Start, End and Purpose of a Business Activity
  • Defining the Key Elements – Tasks, Decisions, Inputs and Outputs
  • Business Activity Definition Forms
  • Part 1: Case study
  • Mapping Methods – Brown Paper Analysis
  • Part 2: Case Study
  • Using the Mapping Symbols
  • Part 3: Case Study

The Detail Behind the Processes

  • Workshop Facilitation Skills
  • Titles and Numbering
  • Recording the Key Information – Tasks, Decisions, Inputs, Outputs, Constraints and Dependencies
  • Process Definition Forms
  • Part 4: Case Study

Assigning Control and Responsibilities

  • Working Out Who Does What
  • Using Swim Lanes in Process Maps
  • Part 5: Case Study

Process Analysis

  • Finding Problems, Bottlenecks and Inefficiencies
  • Part 6: Case Study

Creating 'to be' Processes

  • Reasons for Change
  • Changing Processes
  • Part 7: Case Study

It was great to have a tutor with a lot of practical experience on the subject. The mix of theory and practical work was very interesting.

Pamela Vicelja - Vattenfall Research & Development AB



Starting Price:£985

Duration:1 Day

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Starting Price:£985

Duration:1 Day

Business Process Management Training

Sorry! Our team is updating this schedule!

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Please reach us at+44 20 4571 2395 or or for more information about the schedule

Business Process Management Training

Sorry! Our team is updating this schedule!

----- OR -------

Please reach us at+44 20 4571 2395 or or for more information about the schedule

Business Process Management Training

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6 Months Access - £219
1 Year Access - £439

Your Online (Business Process Management Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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Some Facts Worth Shouting About

To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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