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ITIL® Intermediate Training - Operational Support & Analysis

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What is ITIL® Intermediate Training - Operational Support & Analysis training?

The ITIL® Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Operational Support and Analysis Exam

The Operational Support and Analysis exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Operational Support & Analysis training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

 
 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Course Objectives

Upon completion of this ITIL® Intermediate Operational Support and Analysis training course you will gain an understanding of:

  • The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
  • The importance of ITIL Operational Support and Analysis while providing service
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
  • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
  • How to measure ITIL Operational Support and Analysis
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

ITIL® Intermediate Training - Operational Support & Analysis Course Content

Modules

  • Introduction to Operational Support and Analysis
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • The Service Desk
  • Functions
  • Technology and Implementation considerations

Booking

* Required

For in-company or private training please request a quote

 
 

Course Details

  1. Course Title

    ITIL® Intermediate Training - Operational Support & Analysis

  2. Duration

    5 Days

  3. Price Starting From

    £1,424.00 + VAT

Upcoming Dates

Bournemouth, UK

  1. 21 - 25 Dec 2020
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Cambridge, UK

  1. 07 - 11 Dec 2020
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Milton Keynes, UK

  1. 14 - 18 Dec 2020
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Sheffield, UK

  1. 30 Nov - 04 Dec 2020
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Virtual, UK

  1. 14 - 18 Dec 2020
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Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

Anybody working towards the ITIL Expert Level and IT professionals working within or about to enter an Operational Support and Analysis environment who require a detailed understanding of the processes, functions and activities involved.

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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.