ITIL Intermediate Operational Support & Analysis Training

For training call +44(0)1273 622272

Your basket is empty View Cart shopping cart

ITIL® Intermediate Training - Operational Support & Analysis

MAKE AN ENQUIRY Download Course Outline

What is ITIL® Intermediate Training - Operational Support & Analysis training?

The ITIL® Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Operational Support and Analysis Exam

The Operational Support and Analysis exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Operational Support & Analysis training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

 
 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 


Course Objectives

Upon completion of this ITIL® Intermediate Operational Support and Analysis training course you will gain an understanding of:

  • The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
  • The importance of ITIL Operational Support and Analysis while providing service
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
  • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
  • How to measure ITIL Operational Support and Analysis
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

ITIL® Intermediate Training - Operational Support & Analysis Course Content

Modules

  • Introduction to Operational Support and Analysis
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • The Service Desk
  • Functions
  • Technology and Implementation considerations

Booking

* Required

For in-company or private training please request a quote

 
 

Course Details

  1. Course Title

    ITIL® Intermediate Training - Operational Support & Analysis

  2. Duration

    5 Days

  3. Price Starting From

    £1,538.00 + VAT

Upcoming Dates

Aberdeen, UK

  1. 17 - 21 Dec 2018
  2. MORE DATES

Belfast, UK

  1. 11 - 15 Jun 2018
  2. MORE DATES

Birmingham, UK

  1. 30 Apr - 04 May 2018
  2. MORE DATES

Bournemouth, UK

  1. 08 - 12 May 2018
  2. MORE DATES

Brighton, UK

  1. 04 - 08 Jun 2018
  2. MORE DATES

Bristol, UK

  1. 13 - 17 Aug 2018
  2. MORE DATES

Cambridge, UK

  1. 22 - 26 Oct 2018
  2. MORE DATES

Cardiff, UK

  1. 04 - 08 Jun 2018
  2. MORE DATES

Dublin, UK

  1. 17 - 21 Sep 2018
  2. MORE DATES

Edinburgh, UK

  1. 21 - 25 May 2018
  2. MORE DATES

Glasgow, UK

  1. 30 Jul - 03 Aug 2018
  2. MORE DATES

Leeds, UK

  1. 08 - 12 Oct 2018
  2. MORE DATES

Liverpool, UK

  1. 17 - 21 Dec 2018
  2. MORE DATES

London, UK

  1. 23 - 27 Apr 2018
  2. MORE DATES

Manchester, UK

  1. 06 - 10 Aug 2018
  2. MORE DATES

Milton Keynes, UK

  1. 08 - 12 May 2018
  2. MORE DATES

Newcastle, UK

  1. 16 - 20 Jul 2018
  2. MORE DATES

Norwich, UK

  1. 24 - 28 Sep 2018
  2. MORE DATES

Nottingham, UK

  1. 16 - 20 Jul 2018
  2. MORE DATES

Reading, UK

  1. 13 - 17 Aug 2018
  2. MORE DATES

Sheffield, UK

  1. 30 Apr - 04 May 2018
  2. MORE DATES

Southampton, UK

  1. 18 - 22 Jun 2018
  2. MORE DATES

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

Anybody working towards the ITIL Expert Level and IT professionals working within or about to enter an Operational Support and Analysis environment who require a detailed understanding of the processes, functions and activities involved.