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The ITIL® Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
The Operational Support and Analysis exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.
Before attending this course you must hold a valid ITIL Foundation Certificate.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Upon completion of this ITIL® Intermediate Operational Support and Analysis training course you will gain an understanding of:
Modules
Course Title
ITIL® Intermediate Training - Operational Support & Analysis
Duration
5 Days
Price Starting From
£1,424.00 + VAT
This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.
We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.
Anybody working towards the ITIL Expert Level and IT professionals working within or about to enter an Operational Support and Analysis environment who require a detailed understanding of the processes, functions and activities involved.
A flexible, cost-effective way to gain your AgilePM, PRINCE2 & MSP qualifications online with our APMG accredited AgilePM eLearning, PRINCE2 eLearning & MSP eLearning packages.
ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.