The ITIL® Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
The Operational Support and Analysis exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.
Before attending this course you must hold a valid ITIL Foundation Certificate.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Upon completion of this ITIL® Intermediate Operational Support and Analysis training course you will gain an understanding of:
For in-company or private training please request a quote
ITIL® Intermediate Training - Operational Support & Analysis
Price Starting From
£1,424.00 + VAT
This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.
Anybody working towards the ITIL Expert Level and IT professionals working within or about to enter an Operational Support and Analysis environment who require a detailed understanding of the processes, functions and activities involved.