ITIL Intermediate Service Operation Training

ITIL® Intermediate Training - Service Operation

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What is ITIL® Intermediate Training - Service Operation?

The ITIL® Service Operation training course is one of the ITIL Service Lifecycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Operation Exam

The Service Operation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Who is ITIL® Intermediate Training - Service Operation intended for?

Before attending this training course you must hold a valid ITIL Foundation Certificate.

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Course Objectives

Upon completion of this ITIL® Service Operation training course you will have knowledge of:

Understand the importance of Service Management as a Practice
Lead discussions on Service Operation
Understand Service Operation Principles and Processes
Carry out common Service Operation activities
Organise Service Operation effectively
Recognise Service Operation functions and technology-related activities
Understand how to implement Service Operation
Understand and analyse challenges, Critical Success Factors and risks related to Service Operation

Who is this course for?

Before attending this Service Operation training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules:

Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Starting Price:£1975

Duration:3 Days

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Upcoming Dates

London, UNITED KINGDOM

30 Mon

May 2022

02 Thu

Jun 2022

06 Mon

Jun 2022

09 Thu

Jun 2022

13 Mon

Jun 2022

16 Thu

Jun 2022

20 Mon

Jun 2022

21 Tue

Jun 2022

Virtual, UNITED KINGDOM

31 Tue

May 2022

01 Wed

Jun 2022

03 Fri

Jun 2022

04 Sat

Jun 2022

07 Tue

Jun 2022

08 Wed

Jun 2022

10 Fri

Jun 2022

11 Sat

Jun 2022

Birmingham, UNITED KINGDOM

01 Fri

Jul 2022

13 Wed

Jul 2022

26 Fri

Aug 2022

09 Fri

Sep 2022

04 Fri

Nov 2022

14 Wed

Dec 2022

Manchester, UNITED KINGDOM

12 Tue

Jul 2022

01 Thu

Dec 2022

02 Fri

Dec 2022

08 Thu

Dec 2022

15 Thu

Dec 2022

22 Thu

Dec 2022

29 Thu

Dec 2022

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