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ITIL® Intermediate Training - Service Operation

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What is ITIL® Intermediate Training - Service Operation?

The ITIL® Service Operation training course is one of the ITIL Service Lifecycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Operation Exam

The Service Operation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Who is ITIL® Intermediate Training - Service Operation intended for?

Before attending this training course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

 
 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Course Objectives

Upon completion of this ITIL® Service Operation training course you will have knowledge of:

  • Understand the importance of Service Management as a Practice
  • Lead discussions on Service Operation
  • Understand Service Operation Principles and Processes
  • Carry out common Service Operation activities
  • Organise Service Operation effectively
  • Recognise Service Operation functions and technology-related activities
  • Understand how to implement Service Operation
  • Understand and analyse challenges, Critical Success Factors and risks related to  Service Operation

ITIL® Intermediate Training - Service Operation Course Content

Modules:

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

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Course Details

  1. Course Title

    ITIL® Intermediate Training - Service Operation

  2. Duration

    3 Days

  3. Price Starting From

    £801.00 + VAT

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

Before attending this Service Operation training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.