ITIL Intermediate Service Operation Training

ITIL® Intermediate Training - Service Operation

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What is ITIL® Intermediate Training - Service Operation?

The ITIL® Service Operation training course is one of the ITIL Service Lifecycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Operation Exam

The Service Operation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Who is ITIL® Intermediate Training - Service Operation intended for?

Before attending this training course you must hold a valid ITIL Foundation Certificate.

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Course Objectives

Upon completion of this ITIL® Service Operation training course you will have knowledge of:

Understand the importance of Service Management as a Practice
Lead discussions on Service Operation
Understand Service Operation Principles and Processes
Carry out common Service Operation activities
Organise Service Operation effectively
Recognise Service Operation functions and technology-related activities
Understand how to implement Service Operation
Understand and analyse challenges, Critical Success Factors and risks related to Service Operation

Who is this course for?

Before attending this Service Operation training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules:

Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Starting Price:£1975

Duration:3 Days

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Upcoming Dates

Birmingham, UNITED KINGDOM

14 Fri

May 2021

07 Mon

Jun 2021

14 Mon

Jun 2021

21 Mon

Jun 2021

28 Mon

Jun 2021

02 Fri

Jul 2021

09 Fri

Jul 2021

14 Wed

Jul 2021

Virtual, UNITED KINGDOM

15 Sat

May 2021

16 Sun

May 2021

19 Wed

May 2021

21 Fri

May 2021

22 Sat

May 2021

26 Wed

May 2021

29 Sat

May 2021

30 Sun

May 2021

London, UNITED KINGDOM

17 Mon

May 2021

20 Thu

May 2021

24 Mon

May 2021

25 Tue

May 2021

27 Thu

May 2021

28 Fri

May 2021

02 Wed

Jun 2021

09 Wed

Jun 2021

Manchester, UNITED KINGDOM

18 Tue

May 2021

04 Fri

Jun 2021

10 Thu

Jun 2021

11 Fri

Jun 2021

17 Thu

Jun 2021

24 Thu

Jun 2021

13 Tue

Jul 2021

06 Fri

Aug 2021

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Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

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With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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