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ITIL® 4 Foundation Training

I attended the ITIL® Foundation course in June this year. The course location was comfortable, really good learning environment. The tutor was excellent, really knew the course material inside out. My folders were really good up to date, well written. I really enjoyed the course and the Silicon Beach staff were very helpful and polite which added to the whole experience. If anyone was to ask me I would highly recommend taking a course through Silicon Beach.

Nick Clark - Allergy Therapeutics PLC

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What is ITIL® 4 Foundation Training?

ITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework.

Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.

ITIL Foundation Training

ITIL® 4 Foundation Training consists of three days of short lectures, discussions and examination technique practice leading up to in an invigilated exam on the third day.

Our Foundation course provides the ideal introduction to IT Service Management, and offers preparation for a Service Improvement Programme.

We also provide private and in-company ITIL 4 Foundation training. Call us on +44 (0)1273 622272 for a quote.

ITIL® 4 Foundation Pre-Course Reading

Before you attend one of our ITIL training courses we'll provide you with our own bespoke pre-course workbook.  

Please read the book before the course, as this will increase your chances of passing your exam.

ITIL® 4 Foundation evening work

You will be given homework during the course in the form of Sample Papers to complete and you may also wish to do additional reading in the evenings as preparation for the next day.

 Please ensure you keep your social diary free during the course so that you are able to complete work during the evenings.

ITIL® 4 Course Price Guarantee

We guarantee our ITIL® 4 Foundation course in Brighton has the lowest price around. If you find it cheaper elsewhere, we'll match any genuine quote (subject to conditions).

ITIL® 4 Foundation Exam

Our ITIL 4 Foundation Training course ends with a one hour ‘closed book’ multiple-choice paper, with 40 questions. The pass mark is 26 / 40.

If you don't pass your exam first time round, you can re-sit the foundation course again for free. You just pay the exam cost.

ITIL 4 Foundation Training

Silicon Beach Training is an Accredited Training Organisation for PRINCE2®, MSP® and ITIL®

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Course Objectives

This aim of the ITIL® 4 Foundationn course is to help the candidate understand the role, objectives, organisational structures, staffing and metrics of the Service Desk function and the role and objectives of the other three functions which are:

  • Technical Management
  • Application Management
  • IT Operations Management

Course Feedback

Fabulous! What Giles didn't know probably isn't worth knowing about - brilliant!

Julia Burney - Gatwick Airport Ltd

ITIL® 4 Foundation Training Course Content

Gain an understanding of Service Management as a practice

  • The concept of “Service”
  • The concept of “Service Management”
  • Understanding Customer Requirements and building relationships
  • The concept of “Good Practice”
  • The process model and process characteristics

Gain an understanding of the Service Life Cycle

  • The objectives and business value for each phase in the life cycle

ITIL® Service Strategy

  • Understand and develop markets
  • Creation of value through services
  • The four main activities
  • Service Portfolio Management
  • Financial Management
  • Demand Management

ITIL® Service Design

  • The importance of People, Processes, Products and Partners for Service Management
  • The five major aspects of Service Design
  • Different sourcing approaches and options
  • The Service Design Processes

ITIL® Service Transition

  • Planning and setting expectations
  • The Service V model
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management

ITIL® Service Operation

  • Where the business value is realised
  • Achieving a Balance
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Understanding of the Functions

ITIL® Continual Service Improvement

  • Vital to ensure continued Good Practice
  • The importance of Measurements and metrics
  • The Deming Cycle
  • Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
  • The role of Governance for Continual Service Improvement


* Required

For in-company or private training please request a quote


Course Details

  1. Course Title

    ITIL® 4 Foundation Training

  2. Duration

    2 Days*

  3. Price Starting From

    £695.00 + VAT

Upcoming Dates

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

IT professionals, customers, and users involved in IT Service Management. We recommend at least one year's experience of the IT industry to get the most out of the course.

Looking for Online Training?

AgilePM, PRINCE2® & MSP® eLearning

A flexible, cost-effective way to gain your AgilePM, PRINCE2 & MSP qualifications online with our APMG accredited AgilePM eLearningPRINCE2 eLearning & MSP eLearning packages.

ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.