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Qualifying the Customer

Written by John A G Smith – Fri 07 Oct 2016

There are many techniques used to provide good customer service. Our blog writer John A G Smith is a fountain of knowledge and using his experience tells us about just one of these........ if you want to learn more enquire about one of our private customer service courses.

 

No problem.  When you stay in ‘Business Hotels’ this is a familiar scenario.  Each morning, in a very short time span, a hundred business people arise from a hundred (or maybe fewer) beds and head for the showers.  The hot-water storage tank gives up its contents in short order and those at the back of queue, or the top of the building, go cold.  But good hotels, understanding this high demand, will have boilers that can cope so within a few minutes a heater with the power of a small thermonuclear device will restore the status quo and my day’s business will be back on track.......

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