For training call +44(0)1273 6222 72

Your basket is empty View Cart shopping cart


Addressing Quality in Your Project

Written by Andy Trainer – Thu 31 Jan 2013

How many times have you heard your customer complain that the product you have delivered doesn't meet their expectations?

This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this with 5-day PRINCE2 Practitioner Training.

But customers also bring problems too! They often don’t seem to know what they want.

It is your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.

Where Do We Start?

At the beginning... of the project.

During the early stages of the project – Starting Up – you should be talking to your customer about the solution:

  • What they hope it will do
  • How it will work
  • What it will look like

These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.

Read More

Looking for Online Training?

AgilePM, PRINCE2® & MSP® eLearning

A flexible, cost-effective way to gain your AgilePM, PRINCE2 & MSP qualifications online with our APMG accredited AgilePM eLearningPRINCE2 eLearning & MSP eLearning packages.

ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.