How many times have you heard your customer complain that the product you have delivered doesn't meet their expectations?
This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this with 5-day PRINCE2 Practitioner Training.
But customers also bring problems too! They often don’t seem to know what they want.
It is your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.
Where Do We Start?
At the beginning... of the project.
During the early stages of the project – Starting Up – you should be talking to your customer about the solution:
- What they hope it will do
- How it will work
- What it will look like
These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.
31 Jan 2013
Apple to Sue Medical Firms Over Use Of "Eye Pad"Written by:
Aaron CharliePosted date:
16 Jun 2020
Topics Covered In CCNA CoursesWritten by:
Luke SmithPosted date:
25 Jul 2017
PRINCE2 and its global versatilityWritten by:
Gary MurphyPosted date:
11 Jul 2017
PRINCE2 2017: What you Need to KnowWritten by:
Elizabeth SandwellPosted date:
26 Jun 2017