You are viewing posts from the . itil service managementClick to view all posts
Written by John A G Smith – Fri 26 Aug 2016
Every business needs to make changes but problems arise when there is no one in place to manage those changes...... our writer John A G Smith helps explain how important Change Management is:
Harry studied the paperwork for a few minutes and then looked up.
“You’re absolutely right,” he said, “the change is essential and urgent. I’ll give you access to the Live Library. You and your team go ahead and build the change. When you you’ve tested it I’ll give you the password and you can put it into live.”
I was stunned. He was right about the urgency but this was way out of line. Here I was, just a subcontractor, being given the keys to the kingdom.
“What about Change Management?” I asked. “And doesn’t it have to go through the Change Advisory Board? Doesn’t anyone have to sign it off?”
“Nah.” He leaned back in his chair, legs straight and thrust his hands deep in his pockets. “The problem here is that our systems are too dynamic. We’ve got so many urgent changes going on that any sort of Change Management system will just get in the way. It would slow the whole thing up and be too much of a drag on everything.”
Written by Andy Trainer – Mon 07 Oct 2013
ITIL® is widely recognised as a best practice IT service process. Its implementation can be seen throughout some of the biggest companies and organisations in the world.
On our ITIL Foundation Course in Brighton, UK you'll find out about why ITIL is so effective as service strategy in organisations of all sizes, not just corporations but institutions as well.
ITIL has been implemented in Universities with much success.
In fact, we've carried out ITIL training for quite a few higher education institutions here at Silicon Beach. In this post then, I'm going to run through an example of a University we have trained implementing ITIL and then go on to explain how other Unis throughout the UK have benefitted from ITIL.
New Online Courses