What is ITIL?

Silicon Beach Training is an Accredited Training Organsiation for the provision of ITIL Training.

Regular ITIL Foundation training courses run here at our central Brighton training centre, and we also provide regular ITIL V2 – V3 Managers Bridge training courses in London

A summary of  ITIL is provided below:

ITIL provides a framework for the implementation of IT Service Management, it is based on best practice from both the public and private sectors and is designed in such a way that it is flexible and adaptable.

ITIL stands for the IT Infrastructure Library, the library is made up of a number of books which were born out of the recognition that organisations today are almost entirely dependant on their IT Services. The books provide guidance on the provision and ongoing support of quality IT Services, ensuring a suitable environment to support those IT Services, whilst also focusing on the need for continual improvement in an ever changing IT and Organisational environment.

The ITIL approach is market and customer focused and encourages formal processes and metrics to assist in understanding “how we are doing” and where improvements can be made.

For further information about ITIL, or to arrange a booking for an ITIL training course, please call us on 01273 622272 or e-mail info@siliconbeachtraining.co.uk