Silicon Beach Training - The world's leading Telephone Skills training providers

Telephone Skills Training UK - course outline

Effective Telephone Skills training course

After this telephone skills training course, delegates will be able to:

Identify the advantages and disadvantages of using the telephone
Create a positive impression with clients and customers
Develop relevant skills in communicating technical information efficiently and effectively over the telephone
Develop listening skills to help them understand what the customer is saying
Understand what the customer really thinks and measure their satisfaction
Use voice control to maximise effectiveness
Deal with enquiries, complaints and take messages quickly and effectively
Deal with customer dissatisfaction

Business Skills Training
Book Keeping Training Budgeting & Cost Control Training Business Communications Business Plans Writing Consulting Skills Training Decision Making Training Delegation & Time Management Effective Meetings Training	Facilitating Focus Groups Training Facilitation Skills Training Innovation and Creativity in Business Life Coaching Training Minute Taking Training Negotiation Training NLP for Sales Training	Presentation Skills Training Presentation Skills Training Advanced Receptionist Skills Training Report Writing Course Strategy Planning into Action Training Telephone Skills Training Time Management Training Writing Courseware Material Training

Personal Development Training
Assertiveness Training Assertiveness & Confidence Building Communication Training Confidence Building Training Decision Making Training	Delegation & Time Management Innovation and Creativity in Business NLP Training Listening Skills Training	Life Coaching Training Personal Effectiveness Training Personal Organisation Skills Training Stress Management Training Voice Coaching Training

Personal Development Training
Assertiveness Training Assertiveness & Confidence Building Communication Training Confidence Building Training Decision Making Training	Delegation & Time Management Innovation and Creativity in Business NLP Training Listening Skills Training Life Coaching Training	Personal Effectiveness Training Personal Organisation Skills Training Stress Management Training Voice Coaching Training

01273 622272 info@siliconbeachtraining.co.uk

Business Skills & Personal Development Training UK
Assertiveness Training Assertiveness & Confidence Building Training Book Keeping Training Budgeting & Cost Control Training Business Communications Training Business Plans Writing Training Communication Skills Training Confidence Building Training Consulting Skills Training Decision Making Training Delegation & Time Management	Effective Meetings Training Facilitating Focus Groups Training Facilitation Skills Training Innovation and Creativity in Business NLP for Sales Training NLP Training Listening Skills Training Life Coaching Training Minute Taking Training Negotiation Skills Training Personal Effectiveness Training	Personal Organisation Skills Training Presentation Skills Training Presentation Skills Advanced Receptionist Skills Training Report Writing Course Training Strategy Planning into Action Training Stress Management Training Telephone Skills Training Time Management Training Time Management Tips Voice Coaching Training Writing Courseware Material Training

Business Skills Training
Book Keeping Training Budgeting & Cost Control Training Business Communications Business Plans Writing Consulting Skills Training Decision Making Training Delegation & Time Management Effective Meetings Training	Facilitating Focus Groups Training Facilitation Skills Training Innovation and Creativity in Business Life Coaching Training Minute Taking Training Negotiation Training NLP for Sales Training	Presentation Skills Training Presentation Skills Training Advanced Receptionist Skills Training Report Writing Course Strategy Planning into Action Training Telephone Skills Training Time Management Training Writing Courseware Material Training

Personal Development Training
Assertiveness Training Assertiveness & Confidence Building Communication Training Confidence Building Training Decision Making Training	Delegation & Time Management Innovation and Creativity in Business NLP Training Listening Skills Training	Life Coaching Training Personal Effectiveness Training Personal Organisation Skills Training Stress Management Training Voice Coaching Training

Business Skills & Personal Development Training UK
Assertiveness Skills Training Assertiveness & Confidence Building Book Keeping Training Budgeting & Cost Control Training Business Communications Training Business Plans Writing Training Communication Skills Training Confidence Building Training Consulting Skills Training Decision Making Training Delegation & Time Management	Effective Meetings Training Facilitating Focus Groups Training Facilitation Skills Training Innovation and Creativity in Business NLP for Sales Training NLP Training Listening Skills Training Life Coaching Training Minute Taking Training Negotiation Skills Training Personal Effectiveness Training	Personal Organisation Skills Training Presentation Skills Training Advanced Presentation Training Receptionist Skills Training Report Writing Training Strategy Planning into Action Training Stress Management Training Telephone Skills Training Time Management Training Voice Coaching Training Writing Courseware Material Training