This customer service training course will teach you more about the secrets and strategies
of building a business based on improving and gaining outstanding levels
of customer service and satisfaction.
The ultimate goal is of customer service training course increased customer loyalty and retention.
This requires the integration of many different parts of a business,
from senior management to the sales force, from marketing to production
and human resources.
Customer Service Excellence training course objectives
After this customer service training course, delegates will be able to:
- Recognise what 'customer service excellence' really means - to you
and your customers
- Understand the logic behind spending more on valuable customers,
rather than "one-size-fits-all" marketing
- Understand and shape the role of each employee in the customer value
chain
- Identify 'best practice' in managing different customer situations,
including complaints
- Motivate and maintain morale in front-line customer service staff
and teams
- Integrate all aspects of your organisation to manage and exceed
customer expectations
- Develop, motivate and inspire customer-value staff to deliver high
quality consistently
- Measure and assess how well customer service standards and objectives
are being achieved
- Overcome internal communication barriers
- Form stronger relationships with individual customers through interactive
Customer Centric (CC) processes and standards
|
|
