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Rationale
- A lifecycle for business change.
The role of the Business Analyst.
- A comparison of the business analyst and systems analyst roles.
- Purpose of analysing and modelling business systems.
- Overview of business analysis approach (overview model showing roadmap/workflow).
Strategic analysis in context
- Identifying the business domain.
- Internal environment analysis
- External environment analysis
- SWOT analysis
- Overview of areas of strategy, including IS strategy
- Critical Success Factors and Key Performance Indicators
- The Balanced Business Scorecard
Project discipline for business analysis studies
- Terms of reference/project initiation.
- Business and project objectives.
- Deliverables from business analysis studies
Understanding the situation/issues
- Stakeholder analysis
- Overview of investigative techniques.
- Representation of the business situation.
Business perspectives
- Identifying different perspectives.
- Defining business perspectives.
- Identifying and resolving conflicts.
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Analysing and modelling business activities
- Identifying activities
- Identifying dependencies
- Building a business activity model
- Business events/activity triggers
- Business rules/constraints
Identifying potential solutions
- Gap analysis - comparing the ideal and existing systems.
- Defining a new business model (the processes, people and organisation).
- Identifying IS/IT requirements to support the new business model.
Making the business case
- Structure of a business case
- Identifying options for business change
- Costs and Benefits analysis
- Impact analysis
- Risk analysis and management
- Presenting a business case
Accepting the business case
- Testing the system for user acceptance
- Managing the implementation of change
- Realising the business benefits
ISEB certificates
The Business Analysis training course prepares participants to sit the one-hour, open book, examination leading to the certificate in Business Analysis Essentials offered by the Information Systems Examinations Board (ISEB). This certificate is a core module for the ISEB diploma in Business Analysis. The certificate is also an optional module in the ISEB diploma in Systems Development. |
