DMAIC Element |
Training Workshop Duration |
Training Workshop Timing |
Course Content |
Inter-course Project Activity |
| Define |
2 days |
|
- Define Project Charter and Business Case
- Defining scope
- Voice of the Customer,
requirements statements and
value definition
- High level process map
- Project plan & milestones
- Team rules
- Inter-course objectives
|
Verify Customer requirement statements, performance standards
and high level process map. |
| Measure |
2 days |
4 to 6 weeks
after Define
Training
Workshop
|
- Project review
- Types of measurement.
- Measurement definition.
- Collecting measurements
- Data stratification
- Sampling
- Value add, cost and time
- Data collection plan
- Inter-course objectives
|
Finalise and verify
measurement
definitions and data collection plan. Collect data.
|
| Analyse |
2 days |
6 to 8 weeks after Measure training workshop
|
- Project review
- Baseline Sigma Calculation
- Pareto, Frequency and
Correlation Analysis
- Run charts/time series
- Detailed process mapping
- Problem identification
- Value Analysis
- Cause and effect analysis
- Root cause analysis
- Inter-course objectives
|
Complete and verify analysis. Verify root cause hypothesis. |
Improve
(covers both incremental improvement and redesign)
|
3 days |
6 to 8 weeks after Analyse training workshop |
- Project review
- Brainstorming solutions
- Clarifying and selecting potential
solutions
- Solution definition
- Evaluating solutions.
- Verifying solutions
- Implementation planning
- Selecting and running pilots
- Change Management
- Measuring Results
|
Formulate and verify solution, define implementation plan. Small
scale pilot of solution, measure results and identify issues. |
| Control |
1 day |
4 to 6 weeks after Improve training workshop |
- Project review
- Process control
- Process Scorecard
- Response plan
- Process Ownership
- Closed-loop Management
|
Complete solution
documentation,
establish process
controls and handover to Process Owner.
Celebrate Success |