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Modelling Business Processes Training

2 days - £895 + vat

This Modelling Business Processes course is designed to be both practical and participative. It provides a comprehensive framework for process improvement and explores tools and techniques within this framework.

It is aligned with Paul Harmon's work on Business Process Change and also to the modelling standards of the Unified Modeling Language.

Modelling Business Processes Training Course Objectives

At the end of this Modelling Business Processes course, delegates will be able to:

• Discuss various ideas and approaches for improving business processes
• Model an organisation including the business environment and core business processes
• Model current business processes using a standard notation
• Analyse business tasks and specify their scope and behaviour
• Analyse the human performance aspects of tasks and processes
• Appreciate the levels of measurement needed to ensure process improvement
• Evaluate and improve business processes by applying re-design patterns
• Define frameworks for process re-design and implementation

Modelling Business Processes Training Course Content

1. Developments in Business process change

• Organisations as systems
• Value propositions and value chains
• Business Process Reengineering - use and misuse
• Workflow and packaged applications
• Quality and quality management
• The Capability Maturity Model
• Information Technology driven process change
• Mergers and acquisitions and their influence on process

2. Modelling organisations

• Traditional view of an organisation
• Modelling the external environment
• Organisation diagrams
• Value chains and core business processes

3. Modelling business processes

• Business events and business rules
• Business process modelling notation
• The 'As is' process diagram

4. Defining and performing tasks

• Analysing a specific task
• Compiling a task analysis worksheet
• Analysing the human performance required to perform the task
• Compiling a human performance analysis worksheet

5. Managing and measuring the business process

• The basis of measurement
• Functional versus process measures
• Six Sigma
• Role of the manager

6. Business process redesign

• Focusing business process redesign
• Process redesign patterns
• The reengineering pattern
• The simplification pattern
• The value-added pattern
• The gaps and disconnect pattern
• The package solution pattern
• The COULD process model
• The 'To be' process model

7. Implementing Business Process Change

• A Framework for process redesign
• Obstacles to Change
• A change implementation process

ISEB certificates

This Modelling Business Processes course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate also earns one 'credit' towards the ISEB diploma in Business Analysis.

In association with Metadata Training 

Modelling Business Processes Training Recommended Reading

A Pragmatic Guide to Business Process Modelling by Jon Holt  - buy from amazon
Business Process Execution Language for Web Services by Matjaz B. Juric - buy from amazon
Business Processes: Modelling and Analysis for Re-engineering - Martyn Ould - buy from amazon

Download course outline as pdf.

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