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Benefits Management & Business Acceptance Training

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This course has been created for those requiring an understanding of how business benefits are managed to facilitate their delivery.

The delivery of business benefits relies in part upon effective testing and implementation of business solutions and the course also covers these areas.

Our approach is to underpin theoretical concepts with a realistic case study through which participants can gain experience of applying the benefits management and business acceptance techniques.

We also provide private and in-company Benefits Management & Business Acceptance courses. Call +44 (0) 1273 622272 to discuss.

Benefits Management & Business Acceptance Training Course Content

Rationale for business success

• Lifecycle for business change
• The role and importance of benefits management
• The role and importance of business acceptance

Drivers for business change

• The mission and strategy of the organisation
• Value propositions
• External environment factors
• Alignment with the business environment

The business case

• Structure and content of the business case
• Categories of business benefit
• Measuring benefits
• Timing for quantifying benefits

Benefits Management and Planning

• Benefit owners
• The Benefits Plan
• Benefits dependencies

User Acceptance Testing - principles and approach

• Principles and vocabulary of testing
• The test process and approaches to testing
• Functional and non-functional testing
• Test documentation

The model office

• The scope of acceptance testing
• Time issues and testing
• Attributes of testing staff

Test design techniques

• Activity Diagrams
• Decision Tables
• State Machine Diagrams

Test planning

• The Test Plan
• Progress monitoring and control
• Incident management
• Confirmation testing
• The Test Summary Report

Reviews and benefits management

• Gateways – scheduled and unscheduled
• Assessing impact – projects, business and environmental

Implementation of business solutions

• Planning the implementation
• Implementation strategies
• Training approaches
• Testing competence

Delivery of business benefits

• Embedding the benefits
• Disaggregating benefits
• Fragmentation of benefits
• Identifying and evaluating further benefits

ISEB Certificates

The course prepares participants to attain the Certificate in Benefits Management and Business Acceptance offered by the Information Systems Examinations Board (ISEB). Candidates are required to pass a one-hour open book examination in order to acquire the Certificate.

Benefits Management & Business Acceptance Recommended Reading

Project Benefits Management: Linking Projects to the Business

For full course content and pre-requisites download the Benefits Management & Business Acceptance Training Course PDF

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