What is courseware material?

The Courseware Writing Process

• The Planning Phase
• The Writing Phase
• The Delivery Phase
• The Feedback Phase
• Training planning flow diagram

Analysing Reader's Information Needs

Benefits of Audience analysis

• Identifying Your Audience

The Training Needs Analysis

• Types of Needs Analyses
• Some Basic Requirements of Supervisors
• Developing the Training and Development Plan
• Selecting Training and Development Goals
• Basic Principles About Adult Learning When Selecting Methods
• Basic Mistakes to Avoid When Selecting Methods

Understanding the need for training

• Are there any time lines that you should consider in your plan?
• Are you pursuing training and development in order to address a performance gap?
• Identify your training goals

Determining Your Learning Objectives and Activities

• Identify some preliminary learning objectives
• In what sequence should the learning objectives be attained?
• What are the best learning activities (methods) for you to achieve your learning objectives?

Developing Any Materials You May Need

• Should any of your planned learning methods be pre-tested?
• Planning Implementation of Your Training Plan
• Planning Quality Control and Evaluation of Your Training Plan
• Lesson Design Checklist
• Training Plan Logic Model

Producing and distributing the manual Structure and Organisation

• Standard Contents

Writing the Parts of a User's Guide

• Techniques
• Checklist for Training Needs Analysis

Planning the Courseware Material

Planning the development

• Training and Development is a Process
• Understand These Basic Terms
• Determining Your Overall Goals in Training

Adult Learning Methods

Enriching Training and Development

• Some Basic Requirements of Learners

Text hierarchy and headings

Dividing the manual into modules

• Organising information

Page and Screen Design

• A Visual Guide to Document Design and Layout

Establishing Production Standards

• Format

Style

Technical Language

• Addressing the User
• Presentation Conventions
• Physical Appearance and Requirements
• Special Requirements
• Write your headings using strong verbs and specific nouns
• Match your content to your readers’ knowledge.
• Keep information specific rather than general.
• Write in plain English.
• Use active verbs rather than passive verbs.
• Keep your average sentence between 10 to 20 words.
• Edit wordy phrases.
• Use simple words rather than complex ones.
• Avoid jargon, especially:
• Avoid abstract words and phrases
• Keep technical terms to a minimum.
• Use examples and illustrations.
• Use diagrams, flowcharts and graphs.
• Use good layout to draw attention to key technical information.

How to Improve User Guides

Layout and Editing

• Document Planning
• What is Technical Editing?
• Creating an Index
• Quick Formatting Tricks
• Document Planning Checklist
• General formatting tips
• Twelve training tips
• Document Planning Checklist
• General formatting tips
• Twelve training tips