Total Quality Management training - 1 day - private courses from £895 + vat
Total Quality Management training uk
In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organisation, in everything it does and with all staff. This is the underlying philosophy of Total Quality Management.
This Total Quality Management course provides a comprehensive look at Total Quality Management, what it is, how it can be used in all organisations and what the benefits are.
Total Quality Management Training Course Objectives:
At the end of the Total Quality Management training course participants will be able to:
- Discuss the concept of Total Quality Management
- Apply the ideas of Total Quality Management to their organisation
- Identify useful quality improvement techniques
- Describe how Total Quality Management can be introduced into their place of work
Total Quality Management Training Course Content
Defining Total Quality Management:
- The concept of Total Quality Management
- The philosophy behind Total Quality Management
- Leading lights and their ideas
Principles of Total Quality Management:
- The core principles in achieving Total Quality Management
- Prevention not correction
- Customer focus
Techniques used in Total Quality Management:
- Process improvement
- Benchmarking
- Cause and effect
- Measurement
- Cost of quality
Implementing Total Quality Management:
- Principles into practice
- Leadership
- Commitment and involvement
- Organisational culture
Benefits of Total Quality Management:
- To the customer – improved quality
- To employees – increased satisfaction
- To the organisation – better performance
Total Quality Management Course Prerequisites
There are no prerequisites for this total quality management training course.
Total Quality Management Training Recommended Reading
Managing Quality - Barrie G. Dale (Editor) – buy from amazon
home book this course resources 01273 622272 info@siliconbeachtraining.co.uk
Want to be a better leader or manager? To motivate people? To command authority? We offer both leadership training and management courses.
Residential executive management training in Brighton.