Quality Management training course

Quality Management training - 1 day - private courses from £895 + vat

Quality Management training uk

Quality is of paramount importance to the success of all organisations.

This Quality Management course is designed for all those who have a responsibility for maintaining and improving quality. The focus is on the practical application of the underlying principles of quality – how to define it, how to measure it and how to continuously improve.

Quality Management Training Course Objectives

At the end of the course participants will be able to:

Quality Management Training Course Content

Defining quality:

  • What we mean by quality
  • Range of definitions
  • The concept of quality
  • Quality of design and of conformance
  • Quality v price

Defining standards – building quality in

  • Specifying standards of quality
  • Internal and external specifications
  • Communicating standards

Defining standards – building quality in

  • The need to measure
  • Simple process
  • Feedback control loop
  • Controlling the process
  • Benchmarks

Assuring quality

  • Control v. assurance
  • Building quality in
  • Quality frameworks
  • Human aspects – how to involve and motivate staff

Improving quality

  • Quality improvement cycle
  • “virtuous circle”
  • self assessment
  • audit
  • use of data and performance reports
  • Human aspects – how to involve and motivate staff

Quality Management Course Prerequisites

There are no prerequisites for this course.

Quality Management Training Recommended Reading

Managerial Consulting Skills: A Practical Guide - Charles J. Margerison – buy from amazon

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