What is Performance Management

• responsibility for getting the best results from staff
• performance not personality
• structuring expectations
• importance of planning

Standards of Performance and Behaviour

• considering the circumstances
• the skills needed
• understanding the skills
• assessing the skills
• setting the standards
• SMART objectives
• team and individual objectives

Types of Performance

• approaches for managing the performance of the four types of employee – the 'star', the 'plodder', the 'peaked' and the 'poor'
• in addition, managing the performance of those who think they are brilliant but who actually are mediocre!

Leadership

• the role of the leader
• attributes of a leader
• maintaining authority and respect
• leadership styles
• achieving results through others
• improving individual performance

Motivation – The Vital Ingredient

• motivation factors
• motivational techniques
• practical steps in motivation
• different people with different needs

Managing Performance

• the value of ongoing performance management
• evaluating progress and achievement
• maintaining flexibility to business change
• recognising and closing performance gaps
• revising standards
• the role of coaching in performance management

Coaching

• adapting your style
• organisational alignment
• making skilled interventions
• giving constructive feedback and praise
• link to appraisals