Rationale for business success

• Lifecycle for business change
• The role and importance of benefits management
• The role and importance of business acceptance

Drivers for business change

• The mission and strategy of the organisation
• Value propositions
• External environment factors
• Alignment with the business environment

The business case

• Structure and content of the business case
• Categories of business benefit
• Measuring benefits
• Timing for quantifying benefits

Benefits Management and Planning

• Benefit owners
• The Benefits Plan
• Benefits dependencies

User Acceptance Testing - principles and approach

• Principles and vocabulary of testing
• The test process and approaches to testing
• Functional and non-functional testing
• Test documentation

The model office

• The scope of acceptance testing
• Time issues and testing
• Attributes of testing staff

Test design techniques

• Activity Diagrams
• Decision Tables
• State Machine Diagrams

Test planning

• The Test Plan
• Progress monitoring and control
• Incident management
• Confirmation testing
• The Test Summary Report

Reviews and benefits management

• Gateways – scheduled and unscheduled
• Assessing impact – projects, business and environmental

Implementation of business solutions

• Planning the implementation
• Implementation strategies
• Training approaches
• Testing competence

Delivery of business benefits

• Embedding the benefits
• Disaggregating benefits
• Fragmentation of benefits
• Identifying and evaluating further benefits