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Active Listening Skills Training

1 day - private courses from £725 + vat

To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said.

This Listening Skills training course will give participants a range of techniques which they can use to improve their ability to listen.

Active Listening Skills Course Objectives

During this Listening Skills training course, delegates will:

analyse and increase understanding of the techniques of effective listening
discuss the skills of communication and focus on the art of listening

Listening Skills Course Content

Self Appraisal:

identify a range of verbal and non-verbal factors which affect others
examine current work relationships and identify problem areas
explore and satisfy individual needs; personal barriers

Conversation Openers:

the first impression
the importance of the initial stages of conversation
how a lack of listening at this stage can prove to be damaging

Passive Listening:

the use of eyes and acknowledgement tools
learning to be controlled when confronted with a passive listener
the tendency to over-compensate with un-needed phrases and words
holding the listener’s gaze

Acknowledgement Responses:

appropriate expressions and kinetics
paralinguistic
supportive acknowledgement responses
keeping the speaker at ease

Communication Breakdown:

background interference
how misunderstandings, misconceptions and poor judgment are the probable outcome of interference
judgmental interference
critical responses

Active Listening:

reflective listening rephrasing pertinent points and returning them to the speaker
using reflective listening in conjunction with passive listening and acknowledgement responses
the prevention of misunderstanding

Listening Skills:

the essence of communication in listening
reading and understanding
the fundamental advantage of reflective listening

Practical Application At Work:

how to apply a listening style
participants agree upon methods of implementation and discuss their own strengths and weaknesses as listeners

Listening Skills Training Recommended Reading

Simple Listening Activities - Jill Hadfield, Charles Hadfield – buy from amazon

Download course outline as pdf.