Assertiveness training - 1 day - private courses from £725 + vat
We also offer a public 2-day Assertiveness & Confidence Building couse for just £450 + vat
This comprehensive one day Assertiveness training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations.
This course will help delegates to develop skills to enable them to be more confident.
Course Objectives
Assertiveness increases the chance of success in any human transaction and as such, supervisors, management, sales executives as well as secretarial staff, accounts staff and all who deal with others, will find this a fascinating and really useful assertiveness training course.
Course Content
What is Assertiveness?
- What It is Not
- Why We Need It
Culture and Gender Inhibitions
- Why It is Not Easy
Counselling Yourself
- The Need to Control Reaction
- Learning to Respond
- Changing Your Mind
- Creating Self Esteem
Two Way Communication
- Listening
- Your Voice
- Body Language
How to be Assertive
- The Three Steps
Assertiveness Techniques
- The Need to Think Positively
- Use Your Inner Dialogue
- Fogging the Issue
- Facing Aggression
- Broken Record
- Getting the Message Through
- Find Out About Broken Promises
- Discrepancy Assertion
- Negative Feelings Assertion
- Don't Let Your Emotions Take Charge
- Saying No
- You Have the Right to Say No, Without
Feeling Guilty
- Negotiating a Solution
- Workable Compromise
- Win, Win
Practical Work
- Your Plans for Future Self Development
Recommended Reading
Assertiveness at Work: A Practical Guide to Handling Awkward Situations - Ken Back, Kate Back – buy from amazon
Site dedicated to Assertiveness.
home book this course resources 01273 622272 info@siliconbeachtraining.co.uk