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Jacqui set up a very safe learning environment, I felt valued as a learner throughout and extremely engaged. The business benefits for this course are limitless!

Abby Horn - Legal & General Assurance Society Ltd

MAKE AN ENQUIRY Download Course Outline

To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said.

Active Listening Skills Training

Communication breaks down without effective listening skills which is why listening is usually the first place to look when there are problems with communication.

Become a better communicator through a range of techniques to use to improve the ability to listen within your organisation with our Active Listening Skills training course, a Human Resources Training and Coaching Course.

Course Objectives

After this Listening Skills training course, attendees will be able to:

  • Analyse and have an increased understanding of the techniques of effective listening
  • Discuss the skills of communication and focus on the art of listening
  • Apply their new skills actively in the working environment

Course Feedback

Jacqui really knows her topic and demonstrates what she teaches well - lots of examples and activities to bring it to life. Excellent day!

Christine Massey - Legal & General Assurance Society Ltd

Christine Massey - Legal & General Assurance Society Ltd


Carol Greene - Legal & General Assurance Society Ltd

Carol Greene - Legal & General Assurance Society Ltd


Emily Huntley - Travel Nation

I really enjoyed the Active Listening course - we covered loads of material in manageable segments. I will take a lot away from it.

Bethany Logan - University of Sussex

Excellent informative course with a great tutor. The day was fun but met the learning objectives very well. Would highly recommend for individuals or teams. I definitely learnt some great techniques which I can apply at work and in my personal life.

Sarah-Jane Dodd - Tullow Oil Plc

Excellent course and facilitator. Will recommend it to my employers at University of Sussex library.

Gayemarie Crane - University of Sussex Library

Active Listening Skills Training Course Content

An Introduction to Active Listening Skills

  • Overview of Active Listening
  • Importance of Active Listening Skills

Stages for Active listening Skills

  • Listen Attentively but Relaxed
  • Keep your Mind Open to Listening
  • Pause Before Responding
  • Ask Question for Clarification Anything
  • Explain in Brief of your Wording
  • Feel Same What the Speaker Feels

How to Improve your Active Listening Skills?

  • Make Eye Contact and Face the Speaker
  • Listen Properly and Show to the Speaker that you are Interested
  • Provide Feedback
  • Do not Interrupt the Speaker
  • Try to Make a Conversation in Front of the Mirror
  • Listen and Make a Virtualisation Picture

Benefits of Active Listening Skills

  • The Motive of Conversation
  • Understand the Successful Conversation
  • Save Time and Money
  • Build a Good and Strong Network with the Speaker
  • Reduces the Stress Level
  • Engagement and Motivation
  • Teaching Skills Add-ons
  • Problem-Solving or Handing Issues

Outcomes of Active listening

  • Person Feel you are Interested in Listening
  • Increased Self-Confidence and Understanding
  • Clarifying Misunderstanding


* Required

For in-company or private training please request a quote

There are no scheduled dates for this course.

Total price (excluding any discounts and offers)
£1,295.00 ex VAT
£1,554.00 Inc VAT

Course Details

  1. Course Title

    Active Listening Skills Training

  2. Duration

    1 Day

  3. Price Starting From

    £1,295.00 + VAT

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

People looking to improve their communication skills at work through developing their listening skills. This course is suitable for anybody including senior managers who want to improve employee relationships.

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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.