What is ITIL® Foundation and Practitioner Training?

Led by highly experienced and accredited instructors, this ITIL® Foundation and Practitioner Certification introduces the ITIL® Framework to candidates and gives them the tools to apply their knowledge of ITIL® into their respective business - adopting and changing the framework to suit the business’ intentions.

The ITIL® Certification enables candidates to develop and transform their initial ITIL® understanding into complex applicable knowledge, concerning the organisational change management, measuring performance and optimisation, and initiating internal business communications. Building upon knowledge gained in the Foundation element of this ITIL® Course, the Practitioner course offers practical guidance of how to apply ITIL® - learning how to appraise and appreciate the true value of well-designed IT systems. ITIL® is an internationally renowned and utilised framework that helps companies manage IT systems and processes - regardless of the network size. ITIL® allows businesses to utilise IT systems to their full potential when initiating a business change, consequentially this ITIL® Foundation and Practitioner course would be beneficial for IT Service Management professionals when demonstrating that they are now capable of applying ITIL® concepts in their business, whilst giving them the confidence to bring about improvement changes. Having ITIL® Certified Practitioners will benefit a business looking to develop their processes and systems regularly to keep up to date with their competitors due to focusing closely on Continual Service Improvements.

The ITIL® Certification provides a modular approach in which to learn, comprehend, and apply the ITIL® framework, which improves a candidate’s adoption and adaption of ITIL® within their respective businesses. Additionally, upon ITIL® Foundation and Practitioner Certification, candidates will possess 5 credits towards the 22 Credits required for the coveted ITIL® Expert status.

ITIL® Foundation Exam

• 40-Question Multiple Choice Exam
• 65% ITIL® Foundation Pass Mark Required for Certification
• 60 minutes
• Closed Book Exam

ITIL® Practitioner Exam

• 40-Question Scenario-based Multiple Choice Exam
• 70% ITIL Practitioner Pass mark required for Certification
• 135 minutes
• Open Book - the ITIL® Practitioner Guidance Book may be utilised

Course Objectives

At the end of the ITIL® Practitioner Certification Course, candidates will:

• Understand the Underpinning Concepts Behind ITIL®
• Use ITIL® Service Management Concepts
• The importance of People, Processes, Products and Partners for Service Management
• Gain an Understanding of Service Management as a Practice
• The Five Major Aspects of Service Design
• Understanding Customer Requirements and building relationships
• The Concept of “Good Practice”
• The Process Model and Process Characteristics
• Gain an understanding of the Service Life Cycle
• Where the Business Value is Realised
• Be Able to Apply the CSI Approach to Manage Improvements
• Initiate Organisational Change
• Encourage and Contribute to Continual Service Improvement
• Utilise Measurement and Metric Tools to Quantify Improvements
• Communicate Effective Changes