For training call +44(0)1273 6222 72

Your basket is empty View Cart shopping cart

ITIL® Practitioner Training

MAKE AN ENQUIRY Download Course Outline

What is ITIL® Practitioner Training?

Led by highly experienced and accredited instructors, this ITIL® Practitioner Certification educates candidates how to apply their knowledge of ITIL® into their respective business - adopting and changing the framework to suit the business’ intentions. The ITIL® Certificationenables candidates to develop their applicable knowledge of leading organisational change management, measuring performance and optimisation, and initiating internal business communications. Building upon knowledge gained from the ITIL® Foundation Course, this Practitioner course offers practical guidance of how to apply ITIL® - learning how to appraise and appreciate the true value of well-designed and delivered IT systems. ITIL® is an internationally renowned and utilised framework that helps companies manage IT systems and processes - regardless of the network size. ITIL® allows businesses to utilise IT systems to their full potential when initiating a business change, consequentially this ITIL course would be beneficial for IT Service Management professionals when demonstrating that they are capable of applying ITIL® concepts in their business, whilst giving them confidence to bring about improvement changes. Focusing closely on Continual Service Improvements, the ITIL® Practitioner Certification will benefit a business looking to develop their processes and systems regularly to keep up to date with their competitors.

The ITIL® Practitioner Certification provides a modular approach in which to learn, comprehend, and apply the ITIL® framework, which improves a candidate’s adoption and adaption of ITIL® within their respective businesses. Additionally, upon ITIL® Practitioner Certification, candidates will possess 3 credits towards the 22 Credits required for the coveted ITIL® Expert status.

ITIL Practitioner Exam

  • 40-Question Scenario-based Multiple Choice Exam
  • 70% Pass mark required for Certification
  • 135 minutes
  • Open Book - the ITIL Practitioner Guidance Book may be utilised

Course Objectives

At the end of the ITIL Practitioner Certification Course, candidates will be able to:

  • Use IT Service Management Concepts
  • Apply the CSI Approach to Manage Improvements
  • Initiate Organisational Change
  • Encourage and Contribute to Continual Service Improvement
  • Utilise Measurement and Metric Tools to Quantify Improvements
  • Communicate Effective Changes

ITIL® Practitioner Training Course Content

  • Practical Guidance on how produce Continual Service Improvements
  • Delivering Value
  • Designing and adapting ITIL® Principles
  • Developing Professional ITIL® Competencies
  • Utilising ITIL® Resources - real time reporting, automation, and Cloud computing

Request a Quote

* Required

One of our training team will be in contact shortly to provide a quote and answer any questions.

Office hours are Monday-Friday 8.30am-5.30pm.

The information you provide shall be processed by Silicon Beach Training – a professional training organisation. Your data shall be used by a member of staff to contact you regarding your enquiry.

Please click here for privacy policy.

By sending this enquiry I agree to be contacted in the most suitable manner (by phone or email) in order to respond to my enquiry


Course Details

  1. Course Title

    ITIL® Practitioner Training

  2. Duration

    2 Days

  3. Price Starting From

    £929.00 + VAT

Onsite Training

This course can be run in-company anywhere in the world & we can tailor the content to focus on your requirements.

We regularly provide training in London, Manchester, Bristol and all over the United Kingdom.

Who is this course for?

Candidates must possess the ITIL Foundation Certification prior to undertaking this Practitioner-Level Course.

Looking for Online Training?

AgilePM, PRINCE2® & MSP® eLearning

A flexible, cost-effective way to gain your AgilePM, PRINCE2 & MSP qualifications online with our APMG accredited AgilePM eLearningPRINCE2 eLearning & MSP eLearning packages.

ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® courses on this website are offered by The Knowledge Academy, ATO of AXELOS Limited. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV® are registered trade marks of AXELOS Limited. All rights reserved.