ITIL® Practitioner Training

What is ITIL® Practitioner Training?

Led by highly experienced and accredited instructors, this ITIL® Practitioner Certification educates candidates how to apply their knowledge of ITIL® into their respective business - adopting and changing the framework to suit the business’ intentions. The ITIL® Certificationenables candidates to develop their applicable knowledge of leading organisational change management, measuring performance and optimisation, and initiating internal business communications. Building upon knowledge gained from the ITIL® Foundation Course, this Practitioner course offers practical guidance of how to apply ITIL® - learning how to appraise and appreciate the true value of well-designed and delivered IT systems. ITIL® is an internationally renowned and utilised framework that helps companies manage IT systems and processes - regardless of the network size. ITIL® allows businesses to utilise IT systems to their full potential when initiating a business change, consequentially this ITIL course would be beneficial for IT Service Management professionals when demonstrating that they are capable of applying ITIL® concepts in their business, whilst giving them confidence to bring about improvement changes. Focusing closely on Continual Service Improvements, the ITIL® Practitioner Certification will benefit a business looking to develop their processes and systems regularly to keep up to date with their competitors.

The ITIL® Practitioner Certification provides a modular approach in which to learn, comprehend, and apply the ITIL® framework, which improves a candidate’s adoption and adaption of ITIL® within their respective businesses. Additionally, upon ITIL® Practitioner Certification, candidates will possess 3 credits towards the 22 Credits required for the coveted ITIL® Expert status.

ITIL Practitioner Exam

  • 40-Question Scenario-based Multiple Choice Exam
  • 70% Pass mark required for Certification
  • 135 minutes
  • Open Book - the ITIL Practitioner Guidance Book may be utilised

Course Objectives

At the end of the ITIL Practitioner Certification Course, candidates will be able to:

  • Use IT Service Management Concepts
  • Apply the CSI Approach to Manage Improvements
  • Initiate Organisational Change
  • Encourage and Contribute to Continual Service Improvement
  • Utilise Measurement and Metric Tools to Quantify Improvements
  • Communicate Effective Changes

Who is this course for?

Candidates must possess the ITIL Foundation Certification prior to undertaking this Practitioner-Level Course.

  • Practical Guidance on how produce Continual Service Improvements
  • Delivering Value
  • Designing and adapting ITIL® Principles
  • Developing Professional ITIL® Competencies
  • Utilising ITIL® Resources - real time reporting, automation, and Cloud computing


keypoints accredited

Starting Price:£1095

Duration:2 Days

ITIL® Practitioner Training Calendar


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keypoints accredited

Starting Price:£1095

Duration:2 Days

ITIL® Practitioner Training

Sorry! Our team is updating this schedule!

----- OR -------

Please reach us at+44 20 4571 2395 or or for more information about the schedule

ITIL® Practitioner Training

Sorry! Our team is updating this schedule!

----- OR -------

Please reach us at+44 20 4571 2395 or or for more information about the schedule

ITIL® Practitioner Training

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6 Months Access - £219
1 Year Access - £439

Your Online (ITIL® Practitioner Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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Some Facts Worth Shouting About

To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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