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ITIL Foundation Training

3 days - £795 + vat

Special deal on ITIL Training in September - £695 + vat

We are offering reduced rate places on our ITIL Foundation training course in September:

ITIL Foundation: 1-3 September - £695 + vat (normally £795)

This ITIL course is an intensive introduction to the ITIL service management framework, providing a “best practice” approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services.

This ITIL training course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated exam on the third day. Silicon Beach Training's ITIL V3 Foundation course provides an excellent introduction to IT Service Management, and offers preparation for a Service Improvement Programme.

ITIL Foundation Training Course Content

Gain an understanding of Service Management as a practice

• The concept of “Service”
• The concept of “Service Management”
• Understanding Customer Requirements and building relationships
• The concept of “Good Practice”
• The process model and process characteristics

Gain an understanding of the Service Lifecycle

• The objectives and business value for each phase in the lifecycle

Service Strategy

• Understand and develop markets
• Creation of value through services
• The four main activities
• Service Portfolio Management
• Financial Management
• Demand Management

Service Design

• The importance of People, Processes, Products and Partners for Service Management
• The five major aspects of Service Design
• Different sourcing approaches and options
• The Service Design Processes

Service Transition

• Planning and setting expectations
• The Service V model
• Knowledge Management
• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management

Service Operation

• Where the business value is realised
• Achieving a Balance
• Event Management
• Incident Management
• Request Fulfilment
• Problem Management
• Access Management
• Understanding of the Functions

Continual Service Improvement

• Vital to ensure continued Good Practice
• The importance of Measurements and metrics
• The Deming Cycle
• Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
• The role of Governance for Continual Service Improvement

ITIL Training Key Concepts

During this ITIL training course delegates will gain an understanding of the key terminology and key concepts of ITIL Service Management

ITIL V3 Processes

During this ITIL course candidates will gain an understanding of how the Service Management processes contribute to the Service Lifecycle

Roles

After completing this ITIL V3 Foundation training course candidates will understand and be able to account for the roles and responsibilities within Service Management

ITIL V3 foundation objectives

This aim of this ITIL course is to help the candidate explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:

• Technical Management
• Application Management
• IT Operations Management

Technology and Architecture

Looks at some of the generic requirements for an integrated set of Service Management Technology

ITIL V3 Foundation Examination

This ITIL V3 Foundation training course ends with a one hour ‘closed book’ multiple-choice paper, with 40 questions.

ITIL V3 Foundation Course Prerequisites

There are no formal requirements for this ITIL training course, but at least one years experience of the IT industry is recommended.

ITIL Foundation Course Recommended Reading

Planning to Implement Service Management (IT Infrastructure Library) - Vernon Lloyd – buy from amazon

IT Service Management: an Introduction Based on ITIL - Jan Van Bon - buy from amazon

ITIL® is a registered trademark of the Office of Government and Commerce in the United Kingdom an other countries

Download course outline as pdf.

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