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ITIL Intermediate Training - Service Design

3 days – £945 + vat

ITIL Intermediate Training Service Design The ITIL Intermediate Service Design training course is part of the ITIL Service Life Cycle stream, and will useful to delegates that wish to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL Intermediate Training Course Service Design Objectives

Upon completion of this ITIL Intermediate Service Design training course you will have knowledge of:

The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective
How all processes in ITIL Service Design interact with other Service Life Cycle Processes
The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
How to measure ITIL Service Design
Technology and implementation considerations surrounding ITIL Service Design
Challenges, Critical Success Factors and Risks associated to ITIL Service Design

ITIL Intermediate Course Service Design Content

During this ITIL Intermediate Service Design training course the following modules are covered:

Introduction to Service Design
Service Design Principles
Service Design Processes
Service Design technology related activities
Organizing for Service Design
Consideration of Technology
Implementation and improvement of Service Design