Business
Process & Change Management Training UK - course outline
Business processes are the production lines of the new economy.
When they fail us, our products and services fail our customers,
and our business fails its stakeholders. The more organisations change,
the more they must concern themselves with their stakeholder relationships,
and the design and management of their processes so that organisations,
people and technologies have a common business purpose.
Organisations also often recognise the challenge of getting people
to change shortly after starting implementation. The new approach
is expected to go in unopposed but when the welcome mat doesn’t
appear the project team scrambles to do some patch up communication – often
with poor results. Managing people change is a critical skill in
today’s world of rapid and continuous change.
This Business Process & Change Management training course contains
a number of exercises mainly based around a case study that will reinforce
the learning of delegates.
Business Process & Change Management
training course objectives
This intensive three-day Business Process & Change Management
training course focuses on the essential skills business people require
to analyse and improve or redesign their processes and manage the
people change process.
- Develop a business process strategy to meet stakeholder needs.
- Analyse, improve, design and develop processes to meet stakeholder
needs.
- Align technology, organisation, and facilities with the business
process strategy and design.
- Apply their knowledge to manage process projects effectively.
- Identify, clarify and manage business benefits arising from
process change.
- Discuss the fundamental challenges in getting people to change
and for that change to be sustained.
- Understand and be able to apply the key steps required to successfully
manage people change.
- Establish appropriate governance structures for process and
people change.
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