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Business Process Management Training

2 days - £650 + vat

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders. The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business purpose.

Business Process Management Training Course Objectives

This intensive two-day Business Process Management course focuses on the essential skills business people require to analyse and redesign their processes.

Develop a business process strategy to meet stakeholder needs.
Analyse, improve, design and develop processes to meet stakeholder needs.
Align technology, organisation, and facilities with the business process strategy and design
Apply their knowledge to manage process projects effectively.
Identify, clarify and manage business benefits arising from process change

Business Process Management Training Course Content

Introduction
Critical success factors for effective process renewal.
Business Process Management Methodology
Determining the business process strategy
- business context
- stakeholder requirements
- core, guiding and enabling processes
- process architecture
- process priorities
Project organisation and governance
Risk management
Process mapping
Analysing the existing processes and their performance - identifying value add
Renewing the process design
Developing the process - enabling, supporting and controlling capabilities
Verifying the new or renewed processes
Aligning the organisation structure & job roles.
Implementing the new or renewed processes
Operating the new processes and continuous improvement.
Developing a Benefits Map
Benefits Scorecard
Managing Benefits delivery