Business Process Management Training

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders.

The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business purpose.

But our business processes already work!...

For many organisations, improving business processes is something which is always on the "things we'll get round to list" - where the prevailing attitude is "well, they work OK at the moment" or "we've always done things like this".

That's all very well, and your processes may well work 'OK' - but if you're not looking to continually improve the way you work and your competitors are, you're actually moving backwards.

By identifying your business' overall objectives and continually reviewing, mapping and improving your processes to ensure that they are contributing to your goals (and in a way that makes the best use of your resources) - you will be able to stay competitive.

We also provide private and in-company Business Process Management courses. Call +44 (0) 1273 622272 to discuss.

Business Process Management Training Course Objectives

This intensive two-day Business Process Management course focuses on the essential skills business people require to analyse and redesign their processes.

• Develop a business process strategy to meet stakeholder needs.
• Analyse, improve, design and develop processes to meet stakeholder needs.
• Align technology, organisation, and facilities with the business process strategy and design
• Apply their knowledge to manage process projects effectively.
• Identify, clarify and manage business benefits arising from process change

Business Process Management Training Course Content

• Introduction
• Critical success factors for effective process renewal.
• Business Process Management Methodology
• Determining the business process strategy
  • business context
  • stakeholder requirements
  • core, guiding and enabling processes
  • process architecture
  • process priorities
• Project organisation and governance
• Risk management
• Process mapping
• Analysing the existing processes and their performance - identifying value add
• Renewing the process design
• Developing the process - enabling, supporting and controlling capabilities
• Verifying the new or renewed processes
• Aligning the organisation structure & job roles.
• Implementing the new or renewed processes
• Operating the new processes and continuous improvement.
• Developing a Benefits Map
• Benefits Scorecard
• Managing Benefits delivery

Business Process Management Course Recommended Reading

Business Process Management: The Third Wave - Howard Smith, Peter Fingar – buy from amazon