Silicon Beach Training
Sales and Customer Service Training
(12 courses in Sales and Customer Service Training)
Selling in today’s competitive environment require a qualified and confident sales team, a thorough knowledge of the selling and buying process, and an understanding of why people buy. Our sales training courses are designed to equip sales teams and managers with the skills they need to develop their market.
Our Customer Relationship Training Courses improve Customer services at all levels. Businesses and organisations will learn how to implement plans that wil increase customer satisfaction and help them to provide the right products and services at the right quality at the right time.
Key Account Management
Learn how to grow your sales volumes and Key Account business quickly and effectively. This 2-day Key Account Management training course delivers step-by-step strategies for getting the attention of decision makers and start winning more business now!
Customer Service Excellence Training
This Customer Service Excellence training course provides delegates with a solid grounding in the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.
Customer Experience for Managers Training
This two day Customer Experience for Managers course addresses why the Customer Experience is crucial and assists delegates wishing to build the business case, and develop and execute a Customer Experience strategy. The course also provides an outline of simple Customer Experience tools and techniques.
Sales Training
This 2-day Introduction to Sales training course develops the sales skills of any sales or service person, whether they are working in face-to-face or telephone sales.
Telephone Sales Training
This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.
Whether you are a new recruit or an experienced salesperson, the aim of this sales training course is to improve your performance to increase sales.
Sales Management Training
This Sales Management training course ensures that Sales Management is approached with a clear and necessary balance between achieving business objectives and maintaining a motivated and committed sales team.
Customer Relationship Management Training
In fiercely competitive markets where products and services are similar, putting the customer first is a sensible strategy for building the business. This Customer Relationship Management training course is very participative and gets delegates to address CRM issues in a practical way that clarifies the relationship between customer care and overall business strategy.
NLP for Sales Training
NLP is an ever-growing collection of information, insights and mental techniques that can enable you to improve how you think, behave and feel - and assist others do the same.
Negotiation Skills Training
In the competitive trading conditions of the twenty-first century, we are all under pressure to deliver better results. Buyers and sellers at the forefront of the commercial relationship and managers negotiating internally, all face increasing pressure to achieve more.This Negotiation Skills training course describes a range of successful negotiating techniques and explains how you can use them to help you achieve your key objectives.
Introduction to Marketing Training
This Introduction to Marketing training course will guide you on how to find out about your customers and their needs and wants, look at the choices you have in marketing and how they relate to each other and consider the ways of contacting the market.
Advanced Sales Training
This Advanced Sales Training course reviews developments in selling techniques and provides delegates with options for personal and business improvement. During this Advanced Sales Training course significant use is made of video role play work in order to closely examine the interpersonal behaviours needed for fully effective, "state of the art" sales performance.
Sales & Marketing Training
This Sales & Marketing training course is designed to help those working in sales and marketing to identify, recruit and retain the perfect customer.
+44 (0)1273 622272
Quick Links
- Key Account Management
- Customer Service Excellence Training
- Customer Experience for Managers Training
- Sales Training
- Telephone Sales Training
- Sales Management Training
- Customer Relationship Management Training
- NLP for Sales Training
- Negotiation Skills Training
- Introduction to Marketing Training
- Advanced Sales Training
- Sales & Marketing Training
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