2 days - £750 + vat

Course code - 2262

This two-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.

This is the first course in the Business Intelligence curriculum and will serve as the entry point for other courses in the curriculum.

Course Objectives:

• Configure and troubleshoot applications
• Troubleshoot application installation problems
• Configure and troubleshoot e-mail account configurations
• Configure and troubleshoot Internet Explorer
• Configure the operating system to support applications
• Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data
• Resolve issues related to customizing Outlook Express
• Resolve issues related to customizing the operating system
• Configure and troubleshooting connectivity for applications
• Configure application security
• Troubleshoot the TCP/IP protocol
• Set application compatibility settings
• Configure and troubleshoot Outlook Express
• Configure and troubleshoot file system access and file permission problems on multi-boot computers
• Resolve issues related to usability of applications.
• Resolve issues related to customizing Internet Explorer
• Identify and troubleshoot problems related to security permissions
• Answer end user questions related to application security setting

Course Content:

• Module 1: Introduction to Supporting Users Running Applications on Windows XP
• Module 2: Troubleshooting Desktop Application Support Issues
• Module 3: Troubleshooting Issues Related to Internet Explorer
• Module 4: Troubleshooting Issues Related to Outlook
• Module 5: Troubleshooting Issues Related to Office
• Module 6: Troubleshooting Issues Related to Outlook Expres

Course Pre-requisites:

Before attending this course, students must have:

• Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
• Experience using Microsoft Office as a general user.
• Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Microsoft Certification Exams:

This course prepares delegates for the 70-272 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam

This exam can be used as credit towards the following certifications:

• Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP

XP Operating System Training Course Recommended Reading

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Exam 70-272) Package: Lab Manual by Microsoft Official Academic Course  - buy from amazon

Download course outline as pdf.

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