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2272 - Implementing and Supporting Microsoft Windows XP Professional Training

5 days - Please call us for dates & prices

Course code - 2272

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional. This course is based on the final, retail release of Windows XP Professional.

Course Objectives:

At the end of this course participants will be able to:

Plan and install Windows XP Professional.
Automate an installation of Windows XP Professional.
Configure and manage hardware on a computer running Windows XP Professional.
Manage disks.
Configure and manage file systems.
Troubleshoot the boot process and other system issues.
Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
Configure the desktop environment, and use profiles to control desktop customisation.
Configure security, privacy, and connection settings for Internet Explorer.
Configure Windows XP Professional to operate on Microsoft networks.
Support remote users.
Configure Windows XP Professional for mobile computing.
Monitor resources and performance.

Course Content:

Module 1: Installing Microsoft Windows XP Professional
Module 2: Automating an Installation of Microsoft Windows XP Professional
Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional
Module 4: Managing Disks
Module 5: Configuring and Managing File Systems
Module 6: Troubleshooting the Boot Process and Other System Issues
Module 7: Configuring TCP/IP Addressing and Name Resolution
Module 8: Configuring the Desktop Environment
Module 9: Configuring Internet Explorer
Module 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks
Module 11: Supporting Remote Users
Module 12: Configuring Microsoft Windows XP for Mobile Computing
Module 13: Monitoring Resources and Performance

Course Prerequisites:

The target audience consists of IT support professionals who:

Are new to the Windows XP Professional product.
Provide Helpdesk support for Windows XP Professional desktops.
Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

Before attending this course, students must have: