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50331 - Windows 7, Enterprise Desktop Support Technician Training
5 days - Please call us for dates & prices
Course code - 50331
This five-day instructor-led Windows 7, Enterprise Desktop Support Technician training course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.
Course Objectives:
After completing this Windows 7, Enterprise Desktop Support Technician course, students will be able to:
- Identify and Resolve Desktop Application Issues
- Identify the Cause of and Resolve Networking Issues
- Manage and Maintain Systems That Run Windows 7
- Support Mobile Users
- Identify the Cause of and Resolve Security Issues
Course Content
- Module 1: Identify and Resolve New Software Installation Issues
- Module 2: Resolve Software Configuration Issues
- Module 3: Resolve Software Failure
- Module 4: Identify and Resolve Logon Issues
- Module 5: Identify and Resolve Network Connectivity Issues
- Module 6: Identify and Resolve Name Resolution Issues
- Module 7: Identify and Resolve Network Printer Issues
- Module 8: Identify and Resolve Performance Issues
- Module 9: Identify and Resolve Hardware Failure Issues
- Module 10: Identify and Resolve Wireless Connectivity Issues
- Module 11: Identify and Resolve Remote Access Issues
- Module 12: Manage File Synchronization
- Module 13: Identify and Resolve Internet Explorer Security Issues
- Module 14: Identify and Resolve Firewall Issues
- Module 15: Identify and Resolve Issues Due To Malicious Software
- Module 16: Identify and Resolve Encryption Issues
- Module 17: Identify and Resolve Software Update Issues
Course Pre-requisites:
Audience: This Windows 7, Enterprise Desktop Support Technician training course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
Before attending this Windows 7, Enterprise Desktop Support Technician course, students must have:
- TCP/IP Troubleshooting skills
- Experience working in a domain environment
- Experience using desktop and command-line troubleshooting tools
- Experience installing and troubleshooting desktop application problems
- Experience configuring registry and group policy settings
Windows 7, Enterprise Desktop Support Technician Training Course Recommended Reading
MCITP Self-Paced Training Kit (Exam 70-685): Windows 7 Enterprise Desktop Support Technician Book/CD Package by Tony Northrup (Author), J.C. Mackin - buy from amazon
Windows 7 Desktop Support and Administration: Real World Skills for MCITP Certification and Beyond by Darril Gibson - buy from amazon
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