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Conflict Management Training

1 day - private courses from £825 + vat

Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources.

By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this Conflict Management training course aims to turn conflict into a productive force.

Conflict Management Course Objectives

After completing this Conflict Management training course, delegates will be able to:

identify exactly what conflict is, why it arises and how it can be utilised for maximum benefit;
recognise the various stages of conflict and preventing them from escalating;
deal with conflict with a greater awareness of the conflict management style of themselves and others;
utilise a variety of methods for managing conflict successfully;
invest less time and energy in conflict and creating more productive relationships with others.

Conflict Management Course Content

Defining Conflict
Conflict generation exercise
Definition of conflict
Causes of conflict at work and socially
Finding common ground
Stages in Conflict
Establishing the 5 stages of conflict
How can we stop conflict escalating?
Changing our understanding of the situation
Personal Conflict Handling
How others view our conflict handling style
Using the styles to minimise conflict
Conflict Management Techniques
Reviewing our current conflict situations
The need to become more assertive
Learning to say 'No!'
Personal power
Transactional Analysis
Seeing conflict from various points of view.
Personal Improvement Plan
Review of our previous approaches
Review of the key messages on conflict management
Plan a different approach with actions for the future