Home » Training Courses » ITIL Training » ITIL Intermediate Training - Service Strategy

ITIL Intermediate Training - Service Strategy

3 days – £945 + vat

ITIL Intermediate Training Service Strategy The ITIL Intermediate Qualification: Service Strategy Certificate is a stand-alone qualification, but is also part of the ITIL Intermediate Life Cycle stream, and one of the modules that leads to the ITIL Expert qualification.

The purpose of this ITIL Intermediate Service Strategy training course and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in service management and strategy as documented in the ITIL Service Strategy publication.

ITIL Intermediate Training Course Service Strategy Objectives

When you have completed this ITIL Intermediate Service Strategy training course you will know:

Understanding of The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
How ITIL Service Strategy interacts with other Service Life Cycle Processes
The activities, methods and functions used in each of the ITIL Service Strategy processes
The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
Explain how to measure ITIL Service Strategy
Understanding of technology and implementation considerations surrounding ITIL Service Strategy
Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

ITIL Intermediate Course Service Strategy Content

During this ITIL Intermediate Service Strategy training course the following modules are covered:

Service Strategy Principles
Defining Services and Market Spaces
Conducting Strategic Assessments
Financial Management
Service Portfolio Management
Managing Demand
Driving Strategy through the Service Life Cycle
Critical Success Factors and Risks

The ITIL Intermediate Service Strategy course also includes exam preparation and mock examinations.