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ITIL Intermediate Training - Service Operation
3 days – £945 + vat
The ITIL Service Operation training course is one of the ITIL Service Lifecycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
ITIL Intermediate Training Course Service Operation Objectives
Upon completion of this ITIL Service Operation training course you will have knowledge of:
- Understand the importance of Service Management as a Practice
- Lead discussions on Service Operation
- Understand Service Operation Principles and Processes
- Carry out common Service Operation activities
- Organise Service Operation effectively
- Recognise Service Operation functions and technology-related activities
- Understand how to implement Service Operation
- Understand and analyse challenges, Critical Success Factors and risks related to Service Operation
ITIL Intermediate Course Service Operation Content
During the Service Operation course the following modules are covered:
- Introduction to Service Operation
- Service Operation Principles
- Service Operation Processes
- Common Service Operation Activities
- Organizing Service Operation
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
ITIL Intermediate Training Course Service Operation Prerequisites
Before attending this Service Operation course you must hold an ITIL Foundation certificate.
To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.
ITIL Intermediate Course Service Operation Exam
The Service Operation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distractor and achieves no marks.
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ITIL Intermediate Training - Service Operation course dates
London
- 6 - 8 Jun 2012
- 2 - 4 Jul 2012
- 6 - 8 Aug 2012
- 3 - 5 Sep 2012
- 1 - 3 Oct 2012
- 5 - 7 Nov 2012
- 3 - 5 Dec 2012
Silicon Beach Training
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