call +44 (0)1273 622272
ITIL Intermediate Training - Service Offerings & Agreements
5 days – £1395 + vat
The ITIL Intermediate Service Offerings and Agreements training course is part of the ITIL Service Capability stream and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.
ITIL Intermediate Training Course Service Offerings & Agreements Objectives
Upon completion of this ITIL Intermediate Service Offerings & Agreements course you will have knowledge of:
- The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
- The importance of ITIL Service Offerings and Agreements while providing service
- How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
- The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
- How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
- How to measure ITIL Service Offerings and Agreements
- The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
- Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
- Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements
ITIL Intermediate Course Service Offerings & Agreements Content
During the Service Offerings and Agreements course the following modules are covered:
- Introduction to Service Offerings and Agreements
- Service Portfolio Management
- Service Catalogue Management
- Service Level Management
- Demand Management
- Supplier Management
- Financial Management
- Business Relationship Manager
- Service Offerings and Agreement Roles and Responsibilities
- Technology and Implementation Considerations
ITIL Intermediate Training Service Offerings & Agreements Prerequisites
Before attending this Service Offerings and Agreements course you must hold an ITIL Foundation certificate.
To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.
ITIL Intermediate Course Service Offerings & Agreements Exam
The Service Offerings and Agreements exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.
Share This
ITIL Intermediate Training - Service Offerings & Agreements course dates
London
- 11 - 15 Jun 2012
- 13 - 17 Aug 2012
- 15 - 19 Oct 2012
- 10 - 14 Dec 2012
Silicon Beach Training
4.9/5 stars
Based on 23 reviews.
See independent Google Places, Free Index and Qype reviews.
You may also be interested in:
- ITIL Intermediate Training - Managing Across the Lifecycle (MALC)
- ITIL Intermediate Training - Service Strategy
- ITIL Intermediate Training - Service Design
- ITIL Intermediate Training - Service Transition
- ITIL Foundation Training
- ITIL Intermediate Training - Service Operation
- ITIL Intermediate Training - Continual Service Improvement
- ITIL Intermediate Training - Operational Support & Analysis
- ITIL Intermediate Training - Release, Control & Validation
- ITIL Intermediate Training - Planning, Protection & Optimisation
- PRINCE2 Practitioner Conversion Training
- PRINCE2 Foundation Training
- PRINCE2 Practitioner Training
- MSP Foundation Training
- MSP Practitioner Training
- Agile Project Management Foundation Training
- Agile Project Management Practitioner Training
|
|
|