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ITIL Intermediate Training - Release, Control & Validation

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The ITIL Intermediate Release, Control and Validation training course is part of the ITIL Service Capability stream, and will be beneficial to delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL Intermediate Training Course Release, Control and Validation Objectives

Upon completion of this Release, Control & Validation course you will have knowledge of:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realise successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfilment and evaluation to assure meeting committed service level performance
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

ITIL Intermediate Course Release, Control and Validation Content

During the Release, Control and Validation course the following modules are covered:

• Introduction to Release, Control and Validation (RCV)
• Change Management
• Service Asset and Configuration Management
• Service Validation and Testing (SVT)
• Release and Deployment Management
• Request Fulfilment
• Evaluation
• Knowledge Management
• Release, Control and Validation Roles and Responsibilities
• Technology and Implementation Considerations

ITIL Intermediate Training Release, Control and Validation Prerequisites

Before attending this Release, Control and Validation course you must hold an ITIL Foundation certificate.

To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

ITIL Intermediate Course Release, Control and Validation Exam

The Release, Control and Validation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

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For full course content and pre-requisites download the ITIL Intermediate Training - Release, Control & Validation Course PDF

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