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ITIL Intermediate Training - Planning, Protection & Optimisation

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The ITIL Intermediate Planning, Protection and Optimisation training course is part of the ITIL Service Capability stream, and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL Intermediate Training Course Planning, Protection and Optimisation Objectives

Upon completion of this ITIL Intermediate Planning, Protection & Optimisation course you will have a comprehensive understanding of:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimisation
• Capacity management as a capability to realise successful service design
• Availability management as a capability to realise successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Planning, Protection and Optimisation roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and risks

ITIL Intermediate Course Planning, Protection and Optimisation Content

During this Planning, Protection and Optimisation course the following modules are covered:

• Introduction to Planning, Protection and Optimization
• Capacity Management
• Availability Management
• IT Service Continuity Management (ITSCM)
• Information Security Management
• Demand Management
• Challenges, Critical Success Factors and Risks
• Planning, Protection and Optimisation Roles and Responsibilities
• Technology and Implementation Considerations

ITIL Intermediate Training Planning, Protection and Optimisation Prerequisites

Before attending this Planning, Protection and Optimisation course you must hold an ITIL Foundation certificate.

To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

ITIL Intermediate Course Planning, Protection and Optimisation Exam

The Planning, Protection and Optimisation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

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For full course content and pre-requisites download the ITIL Intermediate Training - Planning, Protection & Optimisation Course PDF

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