ITIL Intermediate Training - Continual Service Improvement

The Continual Service Improvement training course is part of the ITIL® Service Life Cycle stream, and will be of useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL Intermediate Training Continual Service Improvement Objectives

Upon completion of this ITIL Intermediate Continual Service Improvement course you will be able to:

• Understand the importance of Service Management as a Practice
• Understand CSI Principles and Processes
• Carry out common CSI activities
• Organise CSI effectively
• Recognise CSI functions and technology-related activities
• Understand how to implement CSI
• Understand and analyse challenges, Critical Success Factors and risks related to CSI

ITIL Intermediate Continual Service Improvement Prerequisites

Before attending this Continual Service Improvement course you must hold an ITIL Foundation certificate.

To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

ITIL Intermediate Continual Service Improvement Exam

The Continual Service Improvement exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distractor and achieves no marks.

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Download the ITIL Intermediate Training - Continual Service Improvement Course Outline

ITIL Intermediate Course Continual Service Improvement Content

During the Continual Service Improvement course the following modules are covered:

• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organization for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementing Continual Service Improvement
• Critical Success Factors and Risks

Download the ITIL Intermediate Training - Continual Service Improvement Course Outline