ITIL Foundation Training

This ITIL training course in Brighton, Sussex is an intensive introduction to the ITIL service management framework, providing a “best practice” approach to all aspects of the service life cycle which is designed to enable successful delivery and support of quality IT Services.

The ITIL training course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated exam on the third day.

Silicon Beach Training's ITIL Foundation course provides an excellent introduction to IT Service Management, and offers preparation for a Service Improvement Programme.

We also provide private and in-company ITIL Foundation courses. Call +44 (0) 1273 622272 to discuss.

ITIL Foundation Course Prerequisites

There are no formal requirements for this ITIL training course, but at least one years experience of the IT industry is recommended.

ITIL Foundation Training VIDEO: What is ITIL?

ITIL Foundation Examination

This ITIL Foundation training course ends with a one hour ‘closed book’ multiple-choice paper, with 40 questions.

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Read the ITIL Foundation Training Course Outline

ITIL Foundation Training Course Content

Gain an understanding of Service Management as a practice

• The concept of “Service”
• The concept of “Service Management”
• Understanding Customer Requirements and building relationships
• The concept of “Good Practice”
• The process model and process characteristics

Gain an understanding of the Service Life Cycle

• The objectives and business value for each phase in the life cycle

ITIL Service Strategy

• Understand and develop markets
• Creation of value through services
• The four main activities
• Service Portfolio Management
• Financial Management
• Demand Management

ITIL Service Design

• The importance of People, Processes, Products and Partners for Service Management
• The five major aspects of Service Design
• Different sourcing approaches and options
• The Service Design Processes

ITIL Service Transition

• Planning and setting expectations
• The Service V model
• Knowledge Management
• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management

ITIL Service Operation

• Where the business value is realised
• Achieving a Balance
• Event Management
• Incident Management
• Request Fulfilment
• Problem Management
• Access Management
• Understanding of the Functions

ITIL Continual Service Improvement

• Vital to ensure continued Good Practice
• The importance of Measurements and metrics
• The Deming Cycle
• Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
• The role of Governance for Continual Service Improvement

ITIL Training Key Concepts

During this ITIL training course delegates will gain an understanding of the key terminology and key concepts of ITIL Service Management

ITIL Processes

During this ITIL course candidates will gain an understanding of how the Service Management processes contribute to the Service Life Cycle

Roles

After completing this ITIL Foundation training course candidates will understand and be able to account for the roles and responsibilities within Service Management

ITIL foundation objectives

This aim of this ITIL course is to help the candidate explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:

• Technical Management
• Application Management
• IT Operations Management

Technology and Architecture

Looks at some of the generic requirements for an integrated set of Service Management Technology

ITIL Foundation Course Recommended Reading

ITIL V3: A Pocket Guide (ITSM Library)

ITIL V3 Foundation Handbook (single)

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